Quality, Compliance and Control Testing

• Test compliance with company standards, contractual obligations, health and safety requirements, hygiene controls, and relevant operating procedures.
• Review whether local management controls are appropriately designed, consistently applied, and supported by reliable evidence.
• Audit service areas such as room servicing, linen and laundry, public areas, guest amenities, specialist cleans, and other accommodation-related activities.
• Evaluate supplier performance against agreed service levels and identify trends that may affect guest experience, cost, or operational risk.
• Maintain a complete and organised audit trail for each review, including evidence, findings, management responses, and closure confirmation.
• Remain independent from operational teams and suppliers and avoid undertaking service management, supervision, or supplier approval duties.

Reporting and Continuous Improvement

• Produce concise audit reports that clearly distinguish facts, evidence, risk, financial impact, and recommended actions.
• Maintain a central findings and action tracker with named owners, target dates, status, and evidence of closure.
• Analyse recurring findings across hotels and suppliers to identify root causes, systemic weaknesses, and opportunities to strengthen controls.
• Escalate significant, repeated, or unresolved issues promptly to the Head of Operations and relevant senior stakeholders.
• Verify that corrective actions have been implemented and are operating effectively before closing audit findings.
• Recommend practical improvements to contracts, procedures, reporting, sign-off controls, and supplier governance.

Communication and Professional Standards

• Communicate findings objectively, professionally, and constructively to hotel management, Finance, Procurement, and relevant service providers.
• Build effective working relationships while maintaining appropriate independence and professional challenge.
• Demonstrate accuracy, integrity, confidentiality, accountability, and sound judgement in all audit activity.
• Follow company policies and procedures, including data protection, confidentiality, health and safety, and operational standards.
• Complete all mandatory and role-specific training within the required timescales.

Performance & Objectives

You will be assigned objectives, targets, and/or key performance indicators (KPIs) by your line manager. These will be reasonable, relevant to your role, and aligned with business needs. Performance against these objectives may be reviewed as part of regular supervision, appraisal, or performance management processes.

Skills, Experience and Attributes

• Essential: Proven professional experience in internal audit, operational audit, compliance, contract assurance, financial control, or a comparable evidence-based audit role.
• Experience auditing outsourced services, multi-site operations, accommodation, hospitality, facilities, retail, food safety, or another compliance-led environment is desirable.
• Hotel or housekeeping experience is not essential; independence, audit discipline, and transferable control experience are more important.
• Strong analytical, numeracy, spreadsheet, and data-review skills, with the ability to reconcile multiple sources of information accurately.
• Able to understand contracts, service specifications, operational records, invoices, and supporting evidence.
• Confident identifying weaknesses, challenging discrepancies, and communicating findings professionally at all organizational levels.
• Commercially aware and alert to control failure, non-compliance, financial leakage, and supplier-performance risk.
• Highly organised, objective, consistent, and reliable when managing an audit programme, evidence, and deadlines.
• Able to travel across the London hotel portfolio and adapt working times to operational requirements where necessary.
• Must have the right to work in the UK.