OCS
Supplier Relationship Manager
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About The Role
Working hours: Monday - Friday 7:45 - 16:30, 9 day fortnight (every 2nd Friday off)
The Supplier Relationship Manager will be responsible for managing and optimizing the relationships between OCS and its suppliers and subcontractors within a hard services facilities management (FM) environment. This role will focus on a single national retail account, ensuring that all supplier interactions align with company objectives, budgets, and performance standards. Travel will be required for this role.
Key Responsibilities
- Strategy: Develop the procurement account strategy in partnership with the account team and take ownership to lead the delivery as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.
- Main Point of Contact: Act as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.
- Increase Supplier Pool: Identify, select, develop and manage new supply chain to support future business through a rigorous evaluation process, ongoing performance measurement, contract review and benchmarking.
- Relationship Management: Foster and maintain strong relationships between OCS and its suppliers, ensuring mutual understanding and collaboration.
- Value for Money: Negotiate and deliver cost savings through negotiation. Evidence value for money that can be demonstrated to our client, monitored and reported monthly.
- Tendering: Support risk-based approach to supplier tendering, selection and award, building in commercial analysis of tenders / negotiations to ensure caveats / assumptions are well managed; the correct financial model is used, and any KPIs / SLAs / Programme risk is negotiated and back-to-back with supply chain, ensuring the correct stakeholders have been engaged and scope and asset information has been validated.
- KPI and SLA Management: Oversee and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure they are met in line with company budgets and expectations.
- Contract Negotiation: Support Negotiation of contracts with suppliers to secure advantageous terms and pricing while ensuring compliance with company policies and objectives.
- Performance Evaluation: Develop and implement supplier performance evaluation metrics to assess and improve supplier quality, delivery, and service levels.
- Risk Mitigation: Identify and mitigate risks associated with supplier reliability and product quality, implementing contingency plans as necessary.
- Continuous Improvement: Drive continuous improvement initiatives with suppliers, focusing on process enhancements and cost reduction strategies.
- Conflict Resolution: Resolve disputes and manage conflicts with suppliers in a timely and effective manner to minimize impact on business operations.
- Cross-Functional Collaboration: Organize and lead cross-functional team meetings to review supplier performance, discuss challenges, and plan future procurement strategies.
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Qualifications
- Experience in supplier relationship management within a hard services FM environment.
- Strong negotiation and contract management skills.
- Excellent communication and interpersonal skills.
- Ability to develop and implement performance metrics.
- Experience in risk management and continuous improvement initiatives.
- Strong organizational and problem-solving skills.
- Ability to work effectively in a cross-functional team environment.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
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Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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