Go Swag
Supply Chain Coordinator
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đź’° Salary: ÂŁ26-28k pa
đź“Ť Location: Full time at our Glasgow HQ (Hillington) with some hybrid flexibility
The Supply Chain Coordinator Role
Are you the person who colour-codes their spice rack and their spreadsheets?
Do you get a weird little thrill from watching a plan come together: orders moving, boxes shipping, everything landing exactly where it should, exactly when it should?
If you're nodding along, keep reading. We might be looking for you.
We're after a Supply Chain Coordinator to keep the wheels turning between production, shipping and warehouse delivery. You'll be the glue, making sure orders move smoothly, nothing slips through the cracks, and everyone's in the loop.
Don't worry if you're not a supply chain expert yet - we'll teach you the technical stuff. What we can't teach is good judgement, sharp attention to detail, and that gut instinct for knowing when to ask a question versus just getting on with it.
Essential Skills
- Responsiveness Supply chain moves fast and so do we. We're looking for someone who is incredibly responsive to resolve urgent issues.
- Accuracy You'll be managing complex admin processes across multiple orders at once. We want to see evidence of low error rates - whether that's reduced order corrections, strong QA pass rates, or documented checks you've put in place yourself.
- Communication You'll be the link between sales, production and logistics. You'll be able to influence, write professional emails, ask direct questions and summarise issues in a useful way.
- Troubleshooting Things go wrong in supply chain. What matters is how fast you fix them. We want to hear examples where you reduced delay time, caught an issue early, or kept a problem away from the dispatch team entirely.
- Attitude We're a collaborative team that takes ownership and focuses on fixing problems rather than pointing fingers. If that sounds like you, you'll fit right in.
Desirable Skills
- Background in production, purchasing, procurement, supply chain or order coordination
- Working with suppliers, warehouses, couriers or fulfilment providers
- Familiarity with print types and Pantone matching
- Experience working with 3PLs and international shipping or customs documentation
- Promotional merchandise, apparel, print, manufacturing or e-commerce
- Customer service, account coordination or project administration
- Google Sheets or Excel and a CRM or order-management system
- Handling complaints, quality concerns, quotes or invoice checks
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We’re looking for impact, not just a perfect cv. If you’re excited about this role but don't check every single box, we still want to hear from you. We see these requirements as a guide; what matters most is your potential to contribute, your passion for our mission, and your ability to solve complex problems.
What you'll be doing
Initial focus
- Manage straightforward UK orders with guidance and clear escalation support.
- Maintain accurate order records, chase updates and keep stakeholders informed.
- Build knowledge of suppliers, products, decoration methods, artwork and logistics.
- Progress gradually towards more complex EU, US and international production.
Order coordination
- Review assigned orders and check that the required information is present.
- Request quotes, confirm stock and lead times and gather supplier information.
- Send approved order details to suppliers and maintain clear written records.
- Track production progress and follow up when updates are overdue.
- Keep HubSpot, spreadsheets and internal statuses accurate and current.
- Flag missing information, changed deadlines or emerging risks promptly.
- Support split deliveries and warehouse coordination under guidance.
Supplier communication
- Write clear, professional emails and ask direct questions.
- Chase suppliers consistently and record agreed actions or dates.
- Query vague, incomplete or contradictory updates rather than accepting them at face value.
- Escalate quality, timing, pricing or communication concerns to the Supply Chain Lead.
- Build positive working relationships while remaining comfortable holding suppliers accountable.
Artwork and production support
- Check that the correct artwork version, branding method, size and placement information has been supplied.
- Coordinate proofs and ensure required approvals are recorded before production.
- Learn to identify common risks for embroidery, print, colour matching and garment suitability.
- Refer uncertain or unusual artwork decisions to the Supply Chain Lead or graphics team.
- Never guess an approval because a deadline is tight.
Logistics and warehouse support
- Arrange routine parcel collections and provide accurate delivery details.
- Gather and record carton quantities, dimensions, weights and tracking information.
- Monitor shipments and raise delivery exceptions promptly.
- Communicate with warehouses about inbound goods and required documentation.
- Develop knowledge of pallets, freight, customs and international shipping over time.
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Quality and issue management
- Record shortages, damage, defects or discrepancies clearly and gather supporting evidence.
- Communicate straightforward issues to suppliers using agreed processes.
- Track actions, replacements or credits through to completion.
- Escalate significant financial, quality or client-impacting issues rather than resolving them without authority.
Application process
- Initial call with the Talent Lead: an informal call to discuss the role and your relevant skillset
- Interview with the Supply Chain Lead (line manager): you’ll have a chance to discuss your experience in more detail
- Interview with the Head of Operations: you’ll have a chance to showcase your skills through a presentation with Q&A
About Go Swag 🚀
We’re reinventing the corporate gifting industry through technology.
Founded by tech entrepreneurs, Go Swag is moving beyond traditional "merch." We believe that software, AI, and smart automation can completely transform how the world’s biggest brands celebrate, reward, and build relationships. While the rest of the industry has been slow to change, we are building a future where technology powers personalisation at scale and operational excellence.
From onboarding packs for new hires to global event giveaways, we deliver sustainable, premium merchandise that recipients actually love and use for years. We handle the entire end-to-end lifecycle - design, production, global storage, and distribution - making branded gifting effortless and borderless.
Why join us?
- Elite Client Base: We are trusted by the most influential companies on the planet, including Meta, Intel, Unilever, ElevenLabs, and Lovable.
- Tech as a Differentiator: We aren't just a gifting company; we are a tech-first platform using NextJS, AI, and automation to disrupt a global market.
- Series A backed and scaling fast: this is an exciting moment to join a high-growth startup with serious momentum behind it.
- Sustainability without Compromise: We champion high-quality, recycled products, moving the industry away from gimmicks and toward long-lasting impact.
Go Swag is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need, ensuring that every candidate is treated fairly regardless of background or identity.
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