Global Sourcing Supply Chain Coordinator

Location: Gloucester

Hours: Full time (37.5 hours) Monday to Friday

Package: Basic salary up to £30,000 per annum (dependent on experience) plus bonus & flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Sector: Luxury Packaging

Protecting What Matters, Together

We’re dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning – so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.

The Global Sourcing Supply Chain Coordinator Role

We’re looking for an organised, commercially aware and highly detail-focused Global Sourcing Supply Chain Coordinator to join our specialist luxury packaging team in Gloucester.

Working within a busy, fast-paced office environment, you’ll provide comprehensive support across our global sourcing and supply chain activities, working closely with colleagues, customers, suppliers and our wider branch network.

Our specialist luxury packaging business is currently experiencing an exciting period of growth, with several positive developments creating significant opportunity to build on our existing success and expand further.

This is a varied role where no two days are quite the same. You’ll coordinate enquiries and quotations, support order and sample management, maintain accurate pricing and production information, help manage supplier communications and delivery expectations, and provide essential administrative support across the team.

With exposure to suppliers across the UK, Europe and particularly China and the Far East, this is an excellent opportunity for someone with a strong commercial office background who enjoys working with systems, data and processes and is keen to develop their supply chain and international sourcing experience.

Key Responsibilities

• Coordinate commercial and supply chain activities, maintaining accurate trackers for enquiries, samples, customer stock holdings and other key information.
• Respond to internal enquiries from branches and colleagues across our multi-site business, following actions through to completion.
• Liaise with buyers, external customers and suppliers to progress enquiries and ensure requirements are understood and delivered.
• Convert customer enquiries into requests for quotation and coordinate responses from our UK, European and Chinese supply base.
• Prepare, process and follow up internal and external customer quotations, ensuring accuracy and timely communication.
• Coordinate samples, payments and approvals, including reviewing, monitoring and maintaining artwork and CAD information.
• Process internal and selected external customer orders, updating price lists and production orders as required.
• Coordinate delivery expectations and communicate updates to internal and external customers.
• Assist with the resolution of customer and supplier queries, including quality and payment issues.
• Provide support across wider supply chain activities including purchase orders, container bookings and production schedules.
• Maintain accurate sales reports, KPIs, contact databases and other commercial information.
• Support customer visits, exhibitions and activities within our Innovation Lab when required.
• Provide general administrative and office support to ensure the smooth running of the wider team.