Mitie Cleaning & Hygiene Services
Supply Chain Manager
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Job Overview
The Supply Chain Manager is responsible for the strategic and operational management of the supply chain function, ensuring the efficient procurement, delivery, and performance of suppliers and subcontractors. The role focuses on achieving best value, maintaining compliance, improving supplier performance, managing risk, and supporting business objectives through effective supply chain management.
Main Duties
Key Responsibilities
Supply Chain Management
- Develop and implement supply chain strategies aligned to business objectives.
- Manage supplier relationships to ensure quality, service, cost, and compliance requirements are met.
- Identify opportunities to improve supply chain efficiency, resilience, and sustainability.
- Monitor supplier performance through KPIs, service reviews, and performance scorecards.
- Lead supplier selection, onboarding, and contract management processes.
Procurement & Commercial Management
- Support procurement activities, including tendering, supplier negotiations, and contract renewals.
- Deliver cost-saving initiatives while maintaining service quality.
- Manage supplier pricing structures and ensure value for money.
- Ensure contractual obligations and service level agreements are achieved.
Compliance & Risk Management
- Ensure suppliers meet all statutory, regulatory, insurance, health and safety, and company compliance requirements.
- Conduct supplier audits and due diligence assessments.
- Maintain approved supplier databases and compliance records.
- Identify and mitigate supply chain risks and business continuity concerns.
Stakeholder Management
- Work closely with Operations, Finance, Facilities Management, Engineering, and Commercial teams.
- Provide supply chain advice and support across the business.
- Develop strong relationships with key stakeholders and suppliers.
- Support contract mobilisations and change management activities.
Performance & Reporting
- Produce regular reports on supplier performance, cost savings, compliance, and risk.
- Analyse spend data and identify opportunities for consolidation or improvement.
- Deliver performance presentations to senior management.
- Monitor market trends and emerging supplier opportunities.
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Key Performance Indicators (KPIs)
- Supplier compliance performance.
- Cost savings and value generation.
- Supplier service delivery and SLA achievement.
- Supplier audit completion rates.
- Contract renewal and supplier onboarding times.
- Risk reduction and business continuity improvements.
- Stakeholder satisfaction levels.
What we are looking for
Essential Qualifications
- Degree, HND, or equivalent qualification in Procurement, Supply Chain Management, Business Management, or related discipline.
- CIPS qualification (Level 4 or above desirable).
Knowledge & Experience
- Proven experience in Supply Chain, Procurement, or Vendor Management.
- Experience managing supplier contracts and commercial negotiations.
- Strong understanding of compliance, risk management, and supplier governance.
- Experience within Facilities Management, Construction, Engineering, or Property Services environments desirable.
- Experience delivering cost reduction and value improvement initiatives.
Skills & Competencies
- Excellent communication and stakeholder management skills.
- Strong negotiation and influencing abilities.
- Analytical and problem-solving mindset.
- Ability to manage multiple priorities and deadlines.
- Competent in Microsoft Office, particularly Excel and Power BI.
- Strong commercial awareness and financial understanding.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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