Randstad UK
Supply Chain Manager
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Supply Chain Partner & Governance Manager
Contract duration - 3-6 months (potential for extension)
About the Business
We are hiring on behalf of the UK’s leading communications group and the holding company behind some of the country’s most recognised brands. Their purpose is as simple as it is ambitious: they connect for good. Their customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
This role is about setting direction, unlocking value and creating the conditions for their brands and businesses to thrive. Having come through the most capital-intensive phase of their fibre investment, their focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
They have a singular culture that unites all their people: they are customer-first challengers, who are committed, clear and connected. These behaviours unite them as one team to deliver for their colleagues, their customers, their stakeholders and the country. Joining the Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
About the Role
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Sits within the new Business Supply Chain function and creates one governance route across suppliers, logistics providers, internal partners and Group interfaces. The role turns contractual commitments into operational measures, strengthens accountability and leads improvement across service, cost, risk and performance.
What You Will Be Doing (Role Accountabilities)
- Design and operate a consistent partner governance framework covering service, cost, risk, compliance, change and escalation.
- Establish scorecards, review meetings and improvement plans for key suppliers and logistics providers.
- Turn contractual obligations into operational measures and identify gaps, leakage or unclear accountability.
- Coordinate action with Commercial, Procurement, Legal, Finance, Operations and partners.
- Lead resolution of material service, inventory, logistics, returns and data issues.
- Map internal and external capabilities and identify opportunities to reduce duplication or use wider Group capability.
- Identify value through supplier leverage, credits, service redesign and rate challenge.
- Maintain a clear view of partner risks, decisions, actions and performance for Control Tower governance.
Key Decisions You Will Own
- Set the partner governance, scorecard and performance framework.
- Prioritise supplier improvement, recovery and escalation according to customer, cost and risk impact.
- Challenge performance, charges or delivery where evidence does not meet agreed expectations.
- Recommend partner consolidation, use of Group capability or service model changes.
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What Success Looks Like
- Key partners operate through one clear governance and escalation route.
- Contractual obligations, measures and accountable owners are visible and understood.
- Supplier issues and risks are resolved through evidence-based action plans.
- Commercial value, service improvement and performance outcomes are tracked and evidenced.
What You’ll Need to Succeed (Skills & Experience)
Essential
- Significant supplier management, commercial governance, supply chain or logistics partnership experience.
- Strong commercial judgement and ability to connect contracts to operational outcomes.
- Experience building scorecards, governance forums and improvement plans.
- Confident negotiation, issue resolution and escalation management.
- Financial and analytical capability and ability to influence across functions.
Desirable
- Experience managing several partners and service models.
- Knowledge of warehousing, carriers, logistics or technology supply chains.
Company Behaviours
- Customer First: Prioritise customer needs in every decision and action.
- Challengers: Challenge the status quo and bring innovative ideas to life.
- Committed: Own outcomes and deliver with integrity.
- Clear: Communicate openly and simply, ensuring alignment.
- Connected: Collaborate across teams to achieve shared goals.
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