Hyqoo
Supply Chain Operations Specialist
United Kingdom
Posted about 11 hours ago
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Title - Operation Analyst
Type - Contract
Location - Remote
Key Responsibilities (Day-to-Day):
Reporting & Data Management
- Refresh and maintain operational reports on a regular cadence, including supply and allocation files, ensuring data accuracy and timeliness.
- Leverage tools including SAP, Power BI, and Excel to build, update, and distribute reports to relevant internal stakeholders.
- Identify opportunities to improve reporting efficiency and data integrity across systems.
Order Management & Backlog
- Execute SAP order splitting activities to align orders with available supply and operational requirements.
- Manage and maintain the order backlog, including resolution of holds, DLQ (Delinquent) management, and verification that pricing is correctly loaded against orders.
- Monitor backlog health metrics and escalate issues proactively to appropriate teams.
- Execute supply allocation activities within relevant operational tools, ensuring accurate and timely fulfillment.
Pricing Execution
- Support pricing execution activities including price loading and maintenance in Model N.
- Ensure pricing accuracy across all orders and proactively identify and resolve discrepancies.
- Collaborate with the Sales and Finance teams to align pricing inputs with approved commercial terms.
Customer-Facing Support
- Serve as a key point of contact for backlog management queries and customer order-related communications.
- Handle ad hoc customer requests promptly and professionally, providing accurate and timely responses.
- Manage relationships with a defined set of distributors, acting as the primary operational liaison for day-to-day order and supply matters.
- Build and maintain strong working relationships with customers and partners to support customer satisfaction goals.
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Projects & Process Improvement
- Support logistics documentation projects, including creation, review, and maintenance of accurate operational documents.
- Define and document communication processes to improve clarity and consistency across the operations team and with external partners.
- Lead and support logistics issue management, driving resolution through cross-functional collaboration and root-cause analysis.
- Contribute to continuous improvement initiatives within the operations function.
Team & Office Support
- Organize and coordinate team events, including face-to-face meetings, offsites, and team-building activities.
- Provide general office administration support as required, including scheduling, document management, and coordination of team logistics.
- Act as a positive contributor to team culture, fostering an inclusive and collaborative work environment.
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Mandatory Technical Skills:
- Bachelor's degree in Business, Supply Chain, Operations Management, or a related field (or equivalent practical experience).
- Proven experience in an operations, supply chain, or customer support role within a technology or semiconductor environment.
- Proficiency in SAP for order management and supply chain operations.
- Intermediate to advanced skills in Microsoft Excel; experience with Power BI for reporting and data visualization.
- Experience with pricing tools, preferably Model N or equivalent revenue management platforms.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills, with the ability to interact professionally with internal teams and external customers.
Desired / Nice-to-Have Skills:
- Experience in the semiconductor, storage, or technology hardware industry.
- Familiarity with distributor management and channel operations.
- Exposure to logistics documentation processes and supply chain compliance requirements.
- Demonstrated experience in defining or improving operational communication processes.
- Ability to work effectively across global, cross-functional teams in a dynamic and fast-paced environment.
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