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For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakable about each one of them.
About the Role
This role is to support the production team with the day-to-day operational tasks, ensuring the smooth and timely flow of orders. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities within a fast-paced environment.
Key Responsibilities
- Raising and processing purchase orders for replenishment items to ensure ongoing stock availability.
- Placing PR requests, sale samples and display items in with internal requirements and timelines.
- Processing and tracking PO’s in the system ensuring accuracy of product codes, costs and ship times.
- Liaising with vendors and planning team to confirm quantities, shipment details and timelines.
- Monitoring order status, resolve discrepancies, and escalate any issues.
- Maintaining accurate and up-to-date label information across ERP (SAP and Akeneo) including revisions, reissuance of purchase orders.
- Updating label data following product name changes and confirmations from marketing team.
- Managing data files to checkpoint, ensuring alignment with current product specifications.
- Requesting translations.
- Maintaining accurate and up-to-date records in SAP, including order details, item and packing information, and production schedules.
- Regularly reviewing outstanding or past-due orders and following up with country managers for status updates.
- Reconciling order data against invoices (Pre-payment, balance and debit notes), flagging discrepancies as needed.
- Liaising with sales, merchandising, country managers, logistics, and other departments to ensure smooth production and delivery workflows.
- Communicating with factories about sample requests, changes in purchase orders, lead times and production issues.
- Tracking vendor shipments and making sure they ship on time.
- Reviewing invoices for metal components, labels, and packaging materials - forwarding them to finance for processing.
- Preparing and dispatching sample parcels as required.
- Supporting ad-hoc administrative and operational tasks related to production and order fulfillment.
- Proactively identifying bottlenecks or issues in production and the supply chain.
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Qualifications
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- 1-2 years experience in the field ideally.
- Experience in Microsoft suite, especially Excel (Pivot table, VLookup).
- A proactive and reliable mindset, with a flexible approach to changing priorities.
- A team player mentality who collaborates effectively across departments.
- The ability to be calm under pressure and work to tight deadlines.
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Jessica, London
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