KCOM
Support Account Manager
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Support Account Manager (Fixed Term Contract for 12 Months, Full Time)
We're looking for a proactive and customer-focused Support Account Manager to join our Enterprise Sales team at KCOM.
This is an exciting opportunity for someone who enjoys building relationships, delivering outstanding customer service and managing multiple priorities in a fast-paced commercial environment. Working alongside our Enterprise Account Managers, you'll play a key role in supporting customer requests, service changes, contract renewals and technology migrations, helping to ensure a seamless experience for our business customers.
You'll act as a central point of coordination between customers and internal teams, ensuring requests are progressed efficiently, documentation is accurate, and customer outcomes remain front and centre.
Salary: Up to £35,000 per annum dependant on experience
Location: Carr Lane, Hull, with hybrid working (minimum 2 office days per week)
Advert Closing Date: 16th September 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates: To be confirmed after advert closing date
Key Responsibilities
- Support Enterprise Account Managers with the day-to-day management of customer requests and requirements.
- Prepare accurate quotations for technology changes, service migrations, contract renewals and other customer needs.
- Manage low and non-revenue-generating orders and activities, ensuring timely completion and excellent customer service.
- Attend customer meetings where required to understand, support and coordinate customer requirements.
- Assist with the preparation, review and completion of contracts and associated documentation.
- Coordinate customer service migrations and technology changes, working closely with internal teams to ensure successful delivery.
- Liaise with customers and stakeholders to progress orders, provide updates and resolve queries.
- Maintain accurate records of customer activity, quotations, contracts and orders.
- Identify and escalate potential risks, issues or delays to ensure customer expectations are managed effectively.
- Provide essential administrative and operational support, enabling Account Managers to focus on strategic customer growth opportunities.
- Develop a strong understanding of KCOM's products, services and customer requirements to deliver an effective support function.
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Candidate Requirements
We're looking for an organised and commercially aware individual who enjoys working collaboratively and delivering excellent customer experiences.
You'll Ideally Have
- Experience in an account support, sales support, customer service, account management or administrative role.
- Strong communication and relationship-building skills, with the ability to engage confidently with both customers and colleagues.
- Excellent organisational skills and the ability to manage multiple priorities and deadlines.
- Experience preparing quotations, contracts, orders or other customer documentation.
- Strong attention to detail and a commitment to accuracy.
- The ability to problem solve, identify risks and proactively follow through on actions.
- Good IT skills, including Microsoft Office applications and experience of CRM or business systems.
- A customer-focused approach with a passion for delivering positive outcomes.
Experience within telecommunications, technology, connectivity or managed services environments would be advantageous but is not essential.
Most importantly, we're looking for someone who is motivated, adaptable and committed to delivering an exceptional experience for our customers while supporting the success of the wider Enterprise Sales team.
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
About Us
KCOM goes beyond broadband - for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
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At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
Right to Work
Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.
Agency Information
KCOM has an in-house Talent Acquisition team and does not accept unsolicited CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be treated as a direct application, and KCOM reserves the right to contact the candidate directly without incurring any agency fees.
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