iO Associates
Support Analyst
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Support Analyst
Location: Lincoln (Hybrid) | Minimum 2 Days in the Office Per Week
Salary: £27,500 per annum + Excellent Benefits
Our client is a leading software provider within the healthcare sector, known for delivering innovative solutions and exceptional customer support. Due to continued growth, they are looking for a Support Analyst to join their expanding team.
Key Responsibilities
- Provide customer support via phone and email.
- Troubleshoot and resolve application issues.
- Manage support tickets and meet SLAs.
- Perform SQL updates and generate reports.
- Work closely with internal teams to deliver excellent customer service.
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Skills & Experience
- Strong IT and problem-solving skills.
- Excellent communication and customer service.
- Ability to manage multiple priorities.
- SQL or application support experience is desirable.
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What's on Offer
- Hybrid working.
- Ongoing training and career development.
- 22 days holiday + bank holidays (rising with service).
- Birthday leave and volunteering day.
- Private healthcare, pension, WFH allowance, and wellbeing benefits.
If you're passionate about IT support and delivering outstanding customer service, we'd love to hear from you. Apply now!
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