Osmii
Support Analyst
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IT Support Analyst II (Part time 3 days a week)
Onsite contract (Tuesday, Wednesday, Thursday)
6 months
Global technology leader and the world’s foremost independent platform for digital advertising, with thousands of employees across more than 30 offices worldwide. Our technology helps brands reach their audiences across the open internet — from streaming TV and podcasts to mobile apps and news platforms.
Advertising powers the digital content people love. By making it more transparent, effective, and responsible, we support trusted journalism, quality entertainment, and digital creators across the globe.
The scale of our platform presents unique technical challenges — from processing massive real-time datasets to engineering systems that operate seamlessly on a global scale. We offer a dynamic, fast-paced environment where technology and innovation intersect. We welcome diverse perspectives, encourage curiosity, and build high-performing teams that solve meaningful problems.
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The Role
Our IT team plays a critical role in supporting the infrastructure that powers our global operations. As an IT Support Analyst II, you will ensure our employees have the tools, systems, and hands-on support they need to succeed every day.
What You'll Do
- Provide hands-on support for endpoint devices (Windows, macOS, mobile devices) via face-to-face, phone, and remote channels.
- Manage and resolve IT service desk tickets, ensuring timely, high-quality solutions.
- Deploy, configure, and maintain hardware and software for new hires and ongoing staff requirements.
- Troubleshoot telephony, networking, and core productivity application issues.
- Administer user accounts, manage system access, and support internal collaboration tools.
- Assist with system maintenance, technical documentation, and continuous process improvements.
- Provide IT support for key executive meetings and live event collaboration setups.
- Maintain hardware inventory and enforce compliance with ITIL, security, and enterprise standards.
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Who You Are
- Experienced: 3–5 years of hands-on IT support experience with strong administration skills in Windows and macOS.
- Tech-Savvy: Familiar with enterprise hardware (HP, Lenovo, Apple), mobile platforms (iOS/Android), and OS deployment/imaging tools.
- Client-Focused: Strong communication and interpersonal skills with a commitment to exceptional user service.
- Adaptable: Capable of working independently or collaboratively within a fast-paced global environment. Experience supporting remote or international teams is a plus.
- Proactive: Dedicated to operational safety, compliance, security, and continuous self-improvement.
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