Fife Council
Support Assistant
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Proposed Interview Date: Wednesday 2nd September 2026
Closing Date: Sunday 23rd August 2026
Contract Type: Permanent
Salary: FC3 £25,604.23 to £26,786.83 pro rata.
Working Pattern: 18 hours per week
Location: Based in Ostlers House but will be expected to cover in other units in Fife
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply [https://www.fife.gov.uk/jobs/how-to-apply] section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement [http://www.fife.gov.uk/jobs/supportingstatement].
Job Details
This is a support assistant role providing a professional focussed business support service.
The role involves answering telephone calls, reception duties, cash handling, maintaining financial records, ordering goods and services, file management, printing, scanning, copying and mail handling.
The post is part time permanent (18 hours per week) and based in Kirkcaldy.
The Person
Essential qualifications for this post are National 4, SVQ, or 3 Standard Grades or equivalent.
You should have experience of working in an office using current computer based applications to carry out a range of duties.
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Good communication skills are necessary including an awareness of customer care with telephone, email and face to face enquiries.
Key factors essential for this post are:
- You should be a confident user of IT applications, showing ability to use packages effectively and efficiently.
- You should be able to work as part of a team or on your own as required.
- Experience of working in an office environment is essential for this role.
- A working knowledge of a range of office services and procedures.
- An ability to provide a regular and effective service.
- Confident user of IT applications, showing ability to use packages effectively. Numerical skills.
- Attention to detail.
- Ability to maintain confidentiality demonstrating a confidential approach to work.
- Problem solving skills.
- Time management skills.
- Flexible approach to work.
- Organisational skills.
- Customer Service/care skills with telephone, email and face to face enquiries.
- Good Communication skills.
- Confidentiality awareness is essential.
- Relationship building skills.
- Accuracy skills.
- Experience and ability to maintain accurate records.
- Interpersonal skills.
- Team working skills.
Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/file/0018/40266/Business-Support-Assistant-G011.03.pdf]
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information - Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments#xd_co_f=MzBlNmFkMDAtYzRiZi00OTgyLWI3MjUtM2MxZWU1OWIwODQx~]
- Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
- Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk [transactions.recruitment@fife.gov.uk]
- AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf]
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For further information please contact: Gillian Paul - Gillian.Paul@fife.gov.uk
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