Fife Council
Support Assistant (Pensions)
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Proposed Interview Date: Week Commencing Monday 7 September 2026
Closing Date: Sunday 30 August 2026
Contract Type: Permanent
Salary: FC4 £26,786.83 to £29,170.80
Working Pattern: 36 Hours per week
Location: Fife House, Glenrothes
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply [https://www.fife.gov.uk/jobs/how-to-apply] section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement [http://www.fife.gov.uk/jobs/supportingstatement].
Job Details
Fife Pension Fund administers the Local Government Pension Scheme for thousands of members across Fife. We are seeking three enthusiastic and motivated Pension Support Assistants to join our busy pensions administration and pensions payroll teams.
In the role, you will provide administrative support across a wide range of pension activities. You will be responsible for maintaining accurate member records, processing pension-related information, responding to enquiries from scheme members, employers and pensioners, as well as supporting the delivery of a high-quality service.
You will work with specialist pension administration systems and will help ensure that pension benefits are processed accurately and within service targets. The role requires attention to detail, excellent customer service skills, and the ability to work with sensitive and confidential information.
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As a progressive employer, we offer the opportunity to work in this role as a blended working arrangement with home-working opportunities and office-based working as required. Candidates should be able to travel to Fife House, Glenrothes when required.
Working for Fife Council offers a range of benefits including:
- Membership of the Local Government Pension Scheme
- Generous annual leave entitlement
- Flexible and blended working arrangements
- Learning and development opportunities
- Access to employee discounts and wellbeing support schemes
- A supportive and inclusive working environment
The Person
We are looking for individuals who:
- Educated to SVQF level 5 (4 qualifications at intermediate level 2 or above) or equivalent in a business /customer service subject that would demonstrate the standard of work required for the role.
- Possess strong literacy, numeracy, and data entry skills.
- Can communicate effectively with a wide range of customers, both verbally and in writing.
- Have experience using computer systems, databases, and Microsoft Office applications.
- Can organise and prioritise workloads, working accurately to deadlines.
- Have the ability to interpret information, follow procedures, and maintain confidentiality.
- Demonstrate a commitment to delivering excellent customer service.
Previous experience within pensions, payroll, financial administration, or local government would be advantageous but is not essential as training will be provided.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/file/0013/41026/Support-Assistant-Shared-Service-Centre-I296.01.pdf]
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information - Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments#xd_co_f=MzBlNmFkMDAtYzRiZi00OTgyLWI3MjUtM2MxZWU1OWIwODQx~]
- Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
- Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk [transactions.recruitment@fife.gov.uk]
- AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf]
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As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.
For further information please contact: Chris Robertson at Chris.Robertson@fife.gov.uk
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