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Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.
Our Mission At Victim Support Scotland Is To Ensure That Those Affected By Crime Receive High Quality Support That Will Help Them Recover From Their Experiences. We Aim To Do This By Adhering To Our Own Organisational Values
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role?
This is an exciting opportunity to join our team as a Support Coordinator (Armed Forces) on a fixed-term contract basis for 2 years, 30 hours per week.
As part of this role, you will provide specialist support to individuals from Armed Forces communities who have been affected by domestic abuse. Working in partnership with Scottish Women’s Aid, you will deliver tailored one-to-one support, helping individuals feel safe, listened to, informed, and empowered to make choices about their future.
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Reporting to the Locality Manager, you will play a vital role in delivering high-quality services across your locality, ensuring support is accessible, effective, and responsive to the needs of victims and witnesses. You will contribute to the successful implementation of service plans and help ensure individuals receive the guidance and support they need at the right time.
A key aspect of the role will be coordinating and supporting a team of dedicated volunteers who provide services to Armed Forces communities affected by domestic abuse. You will lead on volunteer recruitment, induction, training, development, and ongoing supervision, ensuring volunteers are equipped to deliver compassionate, person-centred support. Through strong leadership and effective coordination, you will help ensure services achieve positive outcomes for those who need them most.
Key Responsibilities
- Coordinating and supporting the delivery of Armed Forces support services across the locality.
- Recruiting, developing and supporting volunteers to deliver high-quality services.
- Planning volunteer deployment to meet service demand and achieve positive outcomes for service users.
- Monitoring delivery and contributing to continuous improvement and business planning activities.
- Gathering, analysing and presenting information to help evaluate service effectiveness.
- Developing strong relationships with partners, stakeholders and local communities.
- Providing specialist support to members of Armed Forces communities affected by domestic abuse.
- Promoting equality, diversity and inclusion and challenging discrimination, bias and stereotyping where encountered.
You Will Bring
- Experience of coordinating services, projects, volunteers or teams.
- Strong leadership and people management skills, with the ability to motivate and support others.
- Excellent communication and relationship-building skills.
- Experience of collecting, analysing and using data to inform decision-making.
- A commitment to equality, diversity and inclusion.
- An understanding of the voluntary and charity sector.
- A commitment to ongoing professional development.
- Flexibility to work across the agreed service hours and travel as required.
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If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
Due to the geography of the area it is essential you have a full clean driving licence and access to your own vehicle.
Please note - This post will be subject to a satisfactory PVG check.
What We Offer
Holiday
When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
Pension
Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.
Discounts
You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.
Important Dates
Interview dates TBC.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.
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