Mecsia
Support Desk Administrator
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St Ives, Cambridgeshire
About Cambridge Maintenance Services Limited
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.
We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.
Job Description:
We are looking for proactive Service Desk Administrators to join our team.
In this role you will be part of a dynamic and fast-paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in-house and client systems up to date. Liaise with clients, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.
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A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.
Key Responsibilities:
- Log and manage client quotation requests accurately and efficiently.
- Prepare, issue and monitor quotations, ensuring timely turnaround.
- Allocate quotation requests to engineers and approved subcontractors.
- Liaise with clients, engineers and subcontractors to gather required information.
- Raise purchase orders and maintain accurate records across internal systems and client portals.
- Follow up on outstanding quotations and updates to ensure deadlines are met.
- Handle incoming calls, emails and customer enquiries in a professional and timely manner.
- Resolve customer queries and escalate complex issues where appropriate.
- Maintain clear and accurate records of all communications and actions taken.
- Deliver exceptional customer service while building and maintaining strong client relationships.
- Support the team in meeting service level agreements (SLAs) and client expectations.
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Hours of Work:
Monday - Friday, rotating shifts between 8am - 4:30pm, 9:30am - 6pm.
Essential Skills & Qualifications:
- Previous administration experience is highly desirable.
- Strong organisational skills and attention to detail.
- Confident and professional communication skills.
- Ability to prioritise and manage multiple tasks.
- Flexible, adaptable and able to work in a fast-paced environment.
- Positive, can-do attitude with a team-focused approach.
What We Offer:
- Annual Leave: 25 days + Bank Holidays
- Eligible roles benefit from a bonus scheme and car allowance
- Enhanced Family-Friendly Benefits
- Fertility Treatment Leave
- Pension scheme with Scottish Widows
- Salary Sacrifice Car Scheme
- Death in Service Cover
- Employee Referral Scheme
- Employee & Family 360 Wellbeing Support
- Employee of the Month Recognition Scheme
- Career development and internal mobility across the Mecsia Group
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