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Response Informatics

Support Engineer

London
Posted about 19 hours ago
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Role Summary

We are looking for an L1 Support Engineer to provide first-line support for cloud-native applications. The role involves monitoring, incident triage, troubleshooting, and escalation across frontend, backend, and AWS environments to ensure application stability and SLA adherence.

Key Responsibilities

  • Monitor application health, logs, and alerts.
  • Troubleshoot issues related to React applications, APIs, Python/FastAPI services, and AWS infrastructure.
  • Manage incidents, service requests, and user support tickets.
  • Perform initial root cause analysis and escalate complex issues to L2/L3 teams.
  • Document resolutions, support procedures, and knowledge base articles.
  • Collaborate with development, DevOps, and infrastructure teams.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Required Skills

Frontend

  • React.js
  • REST API troubleshooting
  • JavaScript/TypeScript basics

Backend

  • Python
  • FastAPI
  • REST APIs
  • Postman/Swagger

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Cloud

  • AWS (EC2, Lambda, S3, CloudWatch, API Gateway, IAM)

Support

  • Incident & ticket management (ServiceNow/Jira)
  • Log analysis and application troubleshooting

Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 1–3 years of Application/Production Support experience.
  • Strong problem-solving and communication skills.
  • Experience supporting cloud-hosted applications is preferred.
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Location

London, England, United Kingdom

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