Cosmic Semiconductor Solutions
Support Engineer
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Job Title – Support Engineer
About Cosmic Equipment UK
Cosmic Equipment UK are a growing company in an exciting high technology area at the forefront of new developments powering the green revolution.
Cosmic Equipment UK are a dedicated, engineering-based organisation with the skills to meet the demanding needs of our expanding customer base of global device manufacturers around the world. At our base in the UK, we focus on developing solutions for testing challenging new technologies such as GaN and SiC as well as for the latest generation of MOSFETs, IGBTs, diodes, SCRs and bipolar devices.
We have a track record of investing in our people and work hard to ensure that all our staff are well informed, well trained and well motivated to be completely responsive to our customer needs.
Product development is core to our existence, and we have introduced a significant new product nearly every year since our origins in the early 1980s. Our Mostrak test system has been through constant cycles of renewal, whilst always retaining compatibility. We operate seamlessly between our Engineering, Manufacture and Test, Customer Support and Technical Sales groups. Our success also lies in investing in and working closely with our external manufacturing base to ensure we are as responsive and nimble as possible whilst drawing on the experience and production efficiency of our family of dedicated CEM partners and OEM manufacturers. Above all, Cosmic Equipment UK is responsive.
About the Role
Reporting within the Customer Support function, the Support Engineer will install, commission, maintain and support Cosmic Equipment UK products at our Guildford facility and at customer sites worldwide. The role provides technical support through online meetings, telephone and email, as well as practical fault finding, repair and product training.
The role works closely with customers and colleagues across Engineering, Manufacture and Test, Technical Sales and Customer Support to resolve technical issues, maintain accurate support documentation and communicate customer feedback that contributes to product and service improvement.
The position is based in Guildford and requires regular international travel, including travel to Europe, North America, North Africa and Asia, occasionally at short notice.
Key Responsibilities
- Travel to customer sites worldwide to perform system installation, commissioning, set-to-work, repairs and planned or reactive maintenance
- Provide responsive technical support to customers through online meetings, telephone and email
- Diagnose faults and repair complex electronic circuits to component level, including through-hole and surface-mount devices, using circuit diagrams and schematics
- Use electronic test equipment, including oscilloscopes and digital voltmeters, safely and effectively during diagnostic and repair activities
- Investigate customer-reported issues, document findings and communicate clear recommendations or next steps
- Work with the Technical Author to maintain customer and support documentation, including manuals, guides, FAQs and troubleshooting notes
- Deliver product and system training to customers and colleagues
- Gather, record and communicate customer feedback to relevant internal teams to support product and service improvement
- Maintain accurate service, installation, repair and customer-support records
- Coordinate effectively with Engineering, Manufacture and Test, Technical Sales and other colleagues to resolve technical issues
- Follow applicable health and safety, quality, customer-site and company procedures when working in the UK and overseas
- Support continuous improvement activities relating to product reliability, serviceability, documentation and customer experience
- Undertake other reasonable duties associated with customer and product support activities
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Core Competencies
Technical
- Ability to diagnose and repair complex electronic circuits to component level using circuit diagrams and schematics
- Practical experience repairing both through-hole and surface-mount components
- Competence using electronic test equipment, including oscilloscopes and digital voltmeters
- Ability to install, commission, set to work, maintain and repair electronic systems
- Understanding of electrical and electronic engineering principles
- Ability to analyse technical information, identify root causes and develop practical solutions
- Ability to produce and maintain clear technical and service documentation
- Confidence delivering technical product training to customers and colleagues
- Good working knowledge of Microsoft Office and online meeting tools
Personal
- Excellent written and verbal communication skills, with the ability to explain technical information clearly
- Strong customer focus and a professional approach when representing Cosmic Equipment UK
- Structured and organised approach to managing support issues, priorities, travel and follow-up actions
- Ability to work independently and use sound judgement when supporting customers on site
- Strong analytical, fault-finding and problem-solving mindset
- Collaborative approach and ability to build positive working relationships across functions and cultures
- Adaptability, resilience and willingness to travel internationally, occasionally at short notice
- Commitment to continuous learning and product knowledge development
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Experience
Essential
- Degree in Electronics or Electrical Engineering, or equivalent relevant technical experience
- Practical experience of component-level electronic fault finding and repair
- Experience repairing through-hole and surface-mount electronic assemblies
- Experience using circuit diagrams, schematics and electronic test equipment
- Experience managing technical support issues independently and communicating effectively with customers
- Willingness and ability to travel internationally as required
Preferred
- Experience installing, commissioning, maintaining or supporting complex electronic test systems at customer sites
- Experience with power-conversion topologies, including inverters, DC-DC converters or power factor correction
- Knowledge of IGBT, SiC or GaN devices and high-voltage systems
- Experience using Linux operating systems
- Background in renewable energy, electric vehicle charging or industrial drives
- Experience delivering technical training or producing customer-facing technical documentation
- Project management or team-leadership experience
What's in it for you
This is a full-time position with competitive salary and excellent benefits.
- Comprehensive private medical cover including optical and dental support, giving you complete peace of mind.
- 26 days of annual leave plus all UK bank holidays.
- Convenient onsite parking for all employees, making your commute simple and stress-free.
- Regular social events, team activities and company gatherings that help build a supportive, friendly workplace culture.
- A competitive pension scheme to support your long-term financial wellbeing.
- International travel and the opportunity to work directly with customers and colleagues across global locations.
- Work as part of a close-knit, collaborative team, supporting one another to achieve shared goals.
- A culture of learning and development in a fast-evolving industry.
- A wide variety of day-to-day activities.
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