Applause IT Recruitment
Support Engineer
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💻 IT Support Technician | 1st Line Support
Looking to take the next step in your IT Support career — but don't want to spend your entire day working through the same service desk tickets?
I'm recruiting for an IT Support Technician to join a growing technical team supporting customers across a specialist software and technology platform.
This is primarily a 1st Line / Customer Support position, but there's plenty of opportunity to broaden your technical experience.
You'll get exposure to:
- Microsoft environments & Azure
- Hardware & software troubleshooting
- Remote customer support
- Servers, databases & communications technology
- Customer installations and site visits
- Product testing & technical feedback
- Technical and customer projects
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You'll be one of the first points of contact for customers, troubleshooting issues remotely and working closely with the wider technical team to get problems resolved.
As your knowledge develops, there's also scope to become more involved in customer projects and technical account responsibility.
We're not looking for an experienced 2nd Line Infrastructure Engineer.
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This could suit someone currently working as a 1st Line Support Engineer, Service Desk Analyst, Helpdesk Analyst or IT Support Technician who has built a good technical foundation and is ready for broader exposure.
Experience with Microsoft environments and general IT troubleshooting is important. Exposure to Azure, servers, networking, databases or VoIP/SIP would be a bonus rather than a requirement.
📩 Interested? Apply directly or drop me a message and I can talk you through the team, technology and progression opportunity.
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