Tyneside and Northumberland Mind
Support Line Call Handler
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Call Handler
Join Tyneside and Northumberland Mind's Support Line Operators and provide compassionate, confidential, and non-judgemental listening support for people aged 16 and over living in Newcastle, Gateshead, and Northumberland.
The Support Line offers a safe space for individuals to talk openly about how they are feeling, whether they are experiencing emotional distress, loneliness, or simply need someone to listen. You’ll also provide information on mental health and wellbeing and, where appropriate, signposts people to local services that can provide further support.
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Hours: Part-time, 12 hours/week
This role involves working a rota that includes evenings and weekends to ensure consistent support is available when people need it most. Flexibility to work across these hours is essential.
Based at: Fully remote - Occasional office work
Contract length: Temporary, 6-months – with potential for extension.
Salary: £8,186.88/annum
Benefits:
- Private health cash back plan
- Access to employee discount scheme
- Enhanced pension contribution
- 24 days annual leave increasing depending on length of service
Apply today and become a Support Line Call Handler for your Local Mind!
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Closing date for applications: Monday August 24th 2026.
Further questions and enquiries about the role?
Email: Claire Latimer – HIU Project Lead Claire.latimer@tynesidemind.org.uk
Who are we?
Tyneside and Northumberland Mind is your local mental health charity. We exist to promote positive mental health with flexible, responsive, and sustainable support services. Join our team and have a life-changing impact on the mental health of local people.
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