Children First
Support Line Service Manager
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Do you want to create a safer, brighter future for all children in Scotland?
Children First, Scotland’s national children’s charity, is seeking to appoint a part-time (17.5 hours) Support Line Service Manager. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services.
The role:
Based in Edinburgh, with hybrid working an option, the role involves leading on the day-to-day implementation, management, development and growth of our free confidential support line for families, carers and professionals in Scotland.
Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing.
Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.
What we're looking for:
You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people. Experience working in mental health, emotional wellbeing or trauma-informed support services is desirable.
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What you'll get from us:
At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.
We offer:
- Salary: £42,500 - £48,900 per annum pro rate (£21,250 - £24,250)
- 40 days annual leave including public holidays.
- Contributory pension scheme.
- Flexible and hybrid working opportunities.
- Wellbeing support and health benefits.
- Blue Light Card discounts.
- Learning, training and career development opportunities.
- The opportunity to help shape an ambitious service supporting thousands of families across Scotland.
Everything we do is guided by our values:
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With Love We put children first with compassion and kindness.
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With Purpose We work alongside families and partners to transform children's lives together.
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With Strength We do whatever it takes to protect Scotland's children.
How to apply:
We believe all children should have hopes, dreams and opportunities. But for many they don’t exist. This has to stop. We must put children first.
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We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values.
Do you have what it takes to join our team and help us protect children and keep them safe? We would love to hear from you.
Closing date: 11 October 2026. It is anticipated that interviews will be held around 19 October 2026.
If you would like to discuss any aspect of the role before applying, please contact: Laura.Stenhouse@childrenfirst.org.uk
Together, we can help alleviate crisis, prevent harm and build brighter futures for children and families across Scotland.
Read the full job description and apply: Support Line Service Manager (Part Time) | Jobs at Children First
Read the support line recruitment pack: Children First Support Line Recruitment Pack
Sign up for one of our recruitment events: https://www.childrenfirst.org.uk/about-us/careers
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