London Borough of Havering
Support Officer (Telecare)
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Job Description
Support Officer (Telecare) - Grade 4
£31,161 to £33,987 pa
36 hours per week
Permanent position (office based)
We are seeking someone with great attention to detail, and a common sense approach to their work. You will provide effective and responsive administrative support for allocated operational activity in a robust, timely, efficient, and cost-effective manner. We expect you to take ownership of the role, and we will listen to any feedback or suggestions in regards to developing the effectiveness of the Supporting Officers position.
About the Role
Havering Telecare Centre is responsible for providing life-saving devices and assistive technology to elderly and vulnerable residents in the borough. We provide an installation and response service, responding to falls and other medical emergencies.
We work closely with Adult Social Services, the NHS, and other partner organizations, handling referrals, ensuring safe hospital discharges, and enabling individuals to live independently despite health conditions and other challenging life circumstances.
The service also manages the delivery of Havering Council’s Building Alarm Monitoring Team, and our Out of Hours service.
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Responsibilities
- Provide effective and responsive administrative support for allocated operational activity.
- Work closely with Adult Social Services, the NHS, and other partner organizations.
- Handle referrals, ensuring safe hospital discharges.
- Enable individuals to live independently despite health conditions and other challenging life circumstances.
Requirements
- Experience in an admin or support officer role.
- High level of competence using Microsoft Office applications (particularly Word, Excel, and Outlook).
- Effective and professional communication via phone and email.
Application Information
For an informal discussion about the post, please contact Alex.Healey@havering.gov.uk.
The closing date for the receipt of applications is 14/08/2026. However, interest in this job may be high, and we reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
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The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role.
We practice anonymized recruitment. Please ensure that you remove all personal information from any documents that you upload.
About Us
With its excellent transport links into central London, extensive town centre regeneration, and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work, and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering, and manufacturing industries.
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