Betsi Cadwaladr University Health Board
Support Secretary
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Job Overview
An exciting opportunity has arisen for enthusiastic and highly organised individual to join our team in Bangor.
The post holder will be responsible for providing professional, efficient, accurate and prompt administrative & clerical support to the Gastroenterology secretarial team.
Main duties of the job
High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.
The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet deadlines, whilst producing work to the highest standards.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
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Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent NVQ level 3 or equivalent knowledge and experience or willing to work towards L2 RSA/OCR or equivalent experience
Desirable criteria
- IT related qualification ( CLAIT plus or ECDL) NVQ Customer Service L2 L2 Medical terminology Statutory and Mandatory training as per Health Board policy
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Experience
Essential criteria
- Knowledge of a range of administrative processes.
Desirable criteria
- Experience of working in office environment. Experience of working within the NHS
Skills
Essential criteria
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
- Excellent Customer Service skills
- Flexible and adaptable to changing service demands.
- Ability to meet deadlines.
- Good organisational skills
Desirable criteria
- Proficient in use of Microsoft office applications.
- Experience of using patient administration systems
- Experience of organising meetings/activity
Knowledge
Essential Criteria
- Ability to work to established policies, service level agreements and key performance indicators.
- Evidence of continual personal development
- Knowledge of secretarial role including progress chasing
Desirable criteria
- Knowledge of NHS Organisations
Personal
Essential Criteria
- Good team working ethic
- Approachable/friendly
- Confident manner
- Reliable
- Develops own practice through reflection and learning
- Empathetic & Able to travel to meet the requirements of the post
Desirable criteria
- Welsh Language speaker
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