Support Secretary

We are looking for an organised, motivated and compassionate Support Secretary to join our Community Neurodevelopmental Paediatrics team. This role is central to supporting the delivery of our children including Autism Spectrum Disorder (ASD) and Attention-Deficit/Hyperactivity Disorder (ADHD) pathways and ensuring families experience a smooth, well-coordinated journey through assessment.

Working closely with consultants, junior medical staff, administrative teams, and external agencies, you will provide high-quality secretarial and administrative support across all aspects of the Neurodevelopmental Service. You will be the first point of contact for patients, parents and professionals, helping to maintain excellent communication, timely clinical correspondence, and efficient management of the ND pathway.

This role requires someone who can work independently, use their initiative, manage competing priorities, and consistently uphold confidentiality and professionalism. You will play an essential part in supporting the team to deliver excellent patient care and meet key performance standards.

• Act as the first point of contact for all day-to-day enquiries, directing queries appropriately and maintaining a helpful and supportive approach.
• Provide comprehensive secretarial and administrative support to consultants and junior medical staff, including audio-typing clinic letters, DSM-5 and EHCP reports and other clinical correspondence.
• Track patient progress along their pathways, liaising with internal and external partners to chase outstanding information, escalate delays, and support timely diagnostic decision-making.
• Manage consultant diaries, arrange appointments and meetings, prepare agendas and take accurate minutes when required.
• Maintain efficient administrative systems including filing, bring-forward systems, case-note tracking and data entry onto relevant IT systems.
• Ensure that patient information is handled securely, confidentially and in accordance with Trust Information Governance policies.
• Support colleagues during periods of absence to ensure continuity and smooth running of the Neurodevelopmental administrative service.