Betsi Cadwaladr University Health Board
Support Secretary - Patient
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Job Overview
An exciting opportunity has arisen for a support secretary -booking clerk to join the team in the Bone Densitometry Service in Llandudno General Hospital.
The purpose of this post is to support the delivery of a comprehensive high quality medical secretarial administrative duty
The post holder will be a key member of the secretarial team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams.
Main Duties of the Job
The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
- An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g., Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
- To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical, radiology and nursing team.
- To work independently and be accountable for organising, prioritising own workload to ensure deadlines are achieved.
- To support the facilitation of the patients along a defined pathway.
The ability to speak Welsh is essential for this role
Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
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- Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
- Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
- Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
- Provide ‘first point of access’ administration for all referrals into the Unit.
- Act as first point of contact for all enquiries and referrals into the Unit.
The post holder will be a key member of the medical secretary team providing an accurate and confidential administration service to the consultant, medical, radiology and nursing staff and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.
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- The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems.
- Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person Specification
Qualifications
Essential criteria
- GCSE’S C and above in English and Maths or equivalent experience.
- NVQ Level 3 in Administration or equivalent experience.
- IT qualification or equivalent level of experience using Microsoft packages
- RSA/OCR Level 2 or equivalent experience
Desirable criteria
- ECDL
- AMSPAR-City & Guilds Level 3
Experience
Essential criteria
- Experience of working within the NHS
- Previous Waiting List Management experience
Skills & Attributes
Essential criteria
- Welsh speaking
- Knowledge of a range of administrative and secretarial processes
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing.
- Proficient in use of Microsoft office applications.
- Experienced in planning organising and prioritise own workload.
- Flexible and adaptable to changing service demands.
- Evidence of Continual Personal development.
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