CITB
Support Services Administrator
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Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday - Thursday 08.00-16.00 Friday 08.00 - 15.00 (5 days per week in the office)
Contract: Permanent
Grade: TM2
Target Salary: £28,784 per annum
Location: NNC Scotland, 4 Fountain Avenue, Inchinnan Business Park, Inchinnan, Renfrewshire, PA4 9RQ
Provisional Interview Dates: w/c 14th September 2026
About the Role
Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Inchinnan, Scotland.
In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.
What you’ll be doing:
- Provide timely and efficient customer service to both internal and external stakeholders
- Accurately complete a wide range of administrative tasks and maintain records to support training delivery
- Proactively plans activities and prioritizes workloads to achieve deadlines
- Upload learner requirements to internal systems to enable progression to EPA within set timescales
- Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
- Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
- Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
- Collaborate with colleagues to ensure seamless coverage during absences
- Support purchasing activities to ensure timely availability of materials and resources
- Respond to enquiries and work collaboratively to find solutions
- Attend team meetings, workshops, and training sessions to stay current with industry changes
- Reception duties on a rota basis
- Promote and maintain a safe, inclusive, and supportive learning environment
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What we’re looking for:
Essential:
- SVQ/NVQ level 3 in either Business Admin or Customer Services or relevant background experience
- Minimum of National Level 4/5 Maths and English (or equivalent)
- Experience and knowledge to intermediate level in Microsoft applications
- Excellent communication skills
- Strong customer focus
- Self-motivated and able to plan and organise own workload.
- Able to work on own initiative.
- Able to work effectively within a team.
- Committed, enthusiastic and professional.
- High attention to detail
- Ability to interpret, evaluate and disseminate information.
- Strong problem-solving skills
Desirable
- Previous experience in an educational environment
- An understanding of certification schemes within construction training
Why join CITB?
- Free onsite lunch at NCC sites
- Free onsite parking
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- Professional development & funded training qualifications
- Employee Assistance Programme
- Be part of a respected organisation shaping the future of UK construction
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
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Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and a Protecting Vulnerable Groups Certificate (PVG) will be requested in the event of a successful application to this post. An enhanced Level 2 PVG with child barring check is required for this post.
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Please note: It is a criminal offence for an individual who is barred from working in regulated activity with children or vulnerable adults to apply for this position.
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Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
We are committed to equal opportunities and recruit based on merit, skills and experience.
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