University Hospital Southampton NHS FT
Support Technician
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We are recruiting to replace a member of the End User Devices team. This team works as part of UHS Digital with a focus on hardware such as laptops, desktops, printers, tablets, and other supplementary digital equipment that isn't classed as a medical device.
The successful candidate will troubleshoot and resolve issues both face to face and remotely, and also work with the asset management team to ensure tracking of our digital assets.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
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At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
- Provide 2nd line support for all assigned systems and / or hardware, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.
- Make configuration changes, or data corrections within assigned systems and / or hardware as required.
- Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
- Process and resolve user service requests for relevant systems and / or hardware.
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For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Degree or equivalent experience in application support
- Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
- Previous experience of working in an IT Support service
- Evidence of supporting users through change
- Relevant experience of IT systems administration/maintenance
- Good knowledge and understanding of Data Protection issues.
- Experience in presenting material to a range of stakeholders
Desirable criteria
- Previous or relevant experience of working within a Healthcare environment
- Basic knowledge of SQL
- Experience or knowledge of application testing
- Basic knowledge of any programming language(s)
- Previous experience of working on a large project
- Experience in people management / supervision
- Experience in desktop computing hardware such as laptops, desktops, monitors, printers, mobile devices
Trust Values and Behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
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