Embross
Support Technician Airport Systems
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Support Technician, United Kingdom
Who are We?
Embross is a world-leading passenger automation and self-service technologies for the global travel market and border services.
We get to think creatively across a diverse range of technologies and applications to solve service and operational challenges for the world’s busiest public transit spaces. If you appreciate making a difference, we should talk.
We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models in an ever-evolving environment.
What are we Looking For?
In order to support our support Team for Gatwick Airport, we are looking for a dynamic Support Technician Airport Systems. The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams.
Your ability to work in a complex environment will also make you an ideal applicant.
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Main responsibilities:
- Repair and maintain our systems such as Bag Drop and Kiosks
- Provide immediate support for these systems
- Support & provide troubleshooting when issues arise
- Always look at ways to work more efficiently, improve processes and procedures
Basic Requirements
Required Technical and Professional Knowledge & Skills:
- A minimum 3-year experience in Support hardware
- Networking understanding of PC and protocols including TCP/IP, AD, DHCP, DNS J2EE, Web server solution and Windows desktops
- Proven work experience of configuration/troubleshooting
- Familiarity with Office 365
- Customer service oriented to represent Embross when on site
- Take ownership of issues and see them through until resolved
- Applicants must be able to attain UK Security Check status.
Education & Qualifications
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- Degree/Diploma in computer or similar field
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Environment:
- A full training package will be given to the right candidates
- Working hours are based on a favorable shift pattern, including public holidays and weekends
- To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience and qualifications
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- 8.5 hours
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- United Kingdom: reliably commute or plan to relocate before starting work (required)
Work Location:
- In person
Job Type:
- Full-time
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