ILS Case Management
Support Worker

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Support Worker
Location: Salisbury
Position
Carer/Support Worker/Client Recruitment
Remuneration
- Advertising End Date: Not Specified
About The Role
Location: Salisbury, Wiltshire
Hours: 2-week rolling rota and shifts will be shared by more than 1 support worker.
Shifts include:
- Weekdays and weekends
- Days (07:45–19:00) and waking nights (19:00–08:00)
- 24-hour on call shifts available for holidays
Week 1
- Tue 14:00-19:00
- Thu 14:00-19:00
- Fri 7:45-19:00
- Sat 7:45-19:00
- Sun 7:45-19:00
Week 2
- Fri 7:45-19:00
Pay
- £15.15/hour (Monday to Friday days and waking nights)
- £17.58/hour (Saturday and Sunday and waking nights)
- On call, £25 for 12 hours, Loco Parentis. If called in to cover a shift, the shift will be paid at 1.5 x appropriate rate
Benefits
- 5.6 weeks holiday (pro rata)
- Pension (subject to qualifying status)
- Employee Assistance Programme
- Free DBS check
- Free parking
- Induction
- Relevant training opportunities (including The Care Certificate)
- Regular clinical supervision/review meetings
- Ongoing support from a dedicated Case Manager and HR department
Driving
- Driver required: Essential
- Vehicle use: Will be using Sebastian’s wheelchair adapted vehicle, automatic
- Using own vehicle for work: Yes, on duty and to attend training
Start Date: ASAP (subject to satisfactory employment checks)
Job Summary
Hi, I’m Sebastian! I’m in my mid-twenties, I’ve got a great sense of humour, I love my electric guitar, and I’m always up for a good concert, I am in an online choir and enjoy online music groups. I’m looking for energetic, caring, and reliable people to join my support team and help me live life to the fullest.
I have Cerebral Palsy and I’m non-verbal, but I use eye gaze technology to communicate. I also receive all my food and fluids through a PEG, and full training will be provided for this.
You’ll be working mainly in my family home, helping me with all aspects of daily living, keeping track of medical supplies, and planning activities I enjoy. I need 2:1 care 24/7, so you’ll always be working alongside another team member. You might even get to come on holiday with me!
A heads-up: I live with a cat, who lives in the main part of the house.
Main Duties And Responsibilities
- Someone with energy, patience, and a positive attitude
- Experience supporting adults with complex care needs
- Awareness of emotional, behavioural, and cognitive needs
- Willingness to learn and grow with on-the-job and professional training
- An interest in therapy and personal development
- Playing a guitar or a music lover
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Safeguarding
This Role Requires
ILS is committed to safeguarding and promoting the welfare of our clients within the activities we undertake, and ILS expects all our clients’ employees and workers to share this commitment. The suitability of all prospective employees or workers will be assessed during the recruitment process in line with this commitment. This position will require:
- Proof of eligibility to work in the UK (sponsorship is unavailable)
- Satisfactory references, including from your most recent employer
- Enhanced DBS check (A conviction will not necessarily prevent employment)
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, gender reassignment, sex, sexual orientation, pregnancy and maternity, race, marriage and civil partnerships and religion and belief.
About You
It would be great to receive your application, if you have the following skills/behaviours:
Essential
- Must be able to work with specialist equipment (training will be provided). A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you may be required to bend, kneel, squat, push or pull.
- Able to demonstrate a good understanding of the importance of maintaining confidentiality and to respect Sebastian and his family's need for privacy.
- Confident and comfortable working in Sebastian's own home and sensitive to the needs and wishes of him and his family
- Can demonstrate commitment and passion for meeting Sebastian's needs
- Can demonstrate empathy and understanding in an appropriate and professional manner
- A team player who understands the importance of feedback to qualified members of the team
- Can develop productive and professional relationships with others
- Actively creates an inclusive environment respecting diversity
- Good organisational skills who can adhere to standards and quality requirements
- Friendly, approachable with a proactive and encouraging approach
- Punctual, patient, reliable and trustworthy
- Water confident to assist with hydrotherapy
- Can maintain an excellent level of confidentiality
- Good verbal & written communication skills and IT literate
- Able to think creatively and to use initiative
- Willingness to work flexibly and cover shifts, sometimes at short notice
- A full driving licence (endorsements to be disclosed) and able to drive the client's adapted vehicle.
- Non-smoker
- Comfortable to be around one friendly cat.


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Desirable
- Experience of working with young adults with special needs (This is preferred but enthusiasm, patience and willingness to learn is desirable).
- Experience of and qualifications in caring for young adults with severe disabilities.
- Experience of carrying out therapy programmes.
- Previous experience of using specialist equipment with disabled people.
- Previous experience of hoisting and use of specialist equipment with disabled people.
- Experience of carrying out physiotherapy and/or multi-sensory programmes.
- Experience of using specialist IT technology for severely disabled people.
- An interest in music.
About Us
ILS Case Management is the UK's leading independent nationwide Case Management company.
When a person’s life has been changed by injury, we address the practicalities. We work with children and adults who have had moderate or catastrophic, complex injuries. We assess individual needs and are able to provide a comprehensive Case Management and Rehabilitation Service designed to maximise independence. We are CQC registered and compliant with their standards.
Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement.
If you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection. However, ILS will manage your day to day employment, providing you with the support you need to carry out your role. Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.
For more detailed information about working as a carer or support worker for ILS, please visit: http://www.indliv.co.uk/about-us/careers/work-as-a-carer-support-worker
Our Company Values
- We are Supportive. It matters to us that our clients and staff know that we care.
- We have Integrity. We can be trusted to work in a professional, honest and transparent way.
- We are Client Centred. We put our client's aspirations at the centre of everything we do.
- We are Quality Focussed. We set high standards and aim to exceed them.
- We Are Positive. We Find Solutions And Empower Others.
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