We Change Lives
Support Worker – Complex Care Leicester
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Job Role: Support Worker - Days
Service: Creative Care - Leicester Complex Care Service
Job Requirement
- Full UK / Irish Driving: You must have had your licence for longer than 2 years.
Hours per week: 28 - 42 hours
Hourly Rate: £12.71
Location: Leicester
In this role, you will be supporting individuals in a service and driving is a regular part of day-to-day duties. You need to have a UK or Irish driving licence as this is essential for this role.
About Creative Care - Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
- Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort.
- While some flats have their own outside space, all residents have access to communal outdoor areas.
- With a strong focus on person-centred care, we provide 24-hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
- No two days are the same, just like the individuals we support.
- As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care.
- Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small.
- From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you'll receive all the training you need to make a real difference.
- This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
- Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you'll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus - £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
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What We're Looking For
- While experience in care is welcome, it's not essential—full training is provided.
- We're looking for compassionate individuals who share our values and are dedicated to making a positive impact. You'll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
- Supporting rights, needs, choices, and dreams
- Seeing the possibility to make a difference in all that we do
- Being financially responsible and economically sustainable
- Embracing new technology and innovation
- Appreciating every colleague's contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
- Mentor new colleagues during induction to support high-quality care delivery
- Participate in supervision, observation, and appraisal processes
- Provide effective communication including accurate written reports
Business
- Follow WCL financial procedures
- Act in line with the organisation's environmental and sustainability principles
The People We Support
- Help maintain a caring environment aligned with best practice, guidance, and legislative requirements
- Contribute to clear and effective communication with all stakeholders
- Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities, and engagement)
- Seek and share the views and preferences of the people we support
- Promote high levels of satisfaction among people we support, families, colleagues, and commissioners
- Support the Service Manager with complaints and concerns following WCL policy
- Maintain positive relationships with families, the community, and external partners
- Understand and implement safeguarding procedures
Safeguarding
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
- Recognise and report safeguarding concerns appropriately
Health and Safety
As an employee, you must:
- Take reasonable care of your own and others' health and safety
- Cooperate with the employer to ensure compliance with legislation
- Avoid misuse of equipment or systems provided for safety
- Support the Service Manager in maintaining a safe environment
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Data Protection
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
- Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable:
- A recognised health or social care qualification
Experience
Essential:
- Evidence of wanting to professionally develop
- Willingness and ability to learn
Desirable:
- Additional relevant training or qualifications
- Experience supporting people with disabilities, older people, dementia, or mental health needs
- Experience working as part of a team
Technical Skills
Essential:
- Ability to handle basic numerical data, including simple financial information
- Ability to use Microsoft Office (Word and Outlook)
Desirable:
- Ability to use WCL transport or own transport when required
Personal Qualities
Essential:
- Understanding of fairness and valuing diversity
- Understanding of safeguarding vulnerable adults and the ability to recognise concerns
- Ability to work positively and flexibly as part of a team
- Positive values relating to disability, older people, dementia, and mental health
- Understanding of WCL's key statements and how to demonstrate them
- Ability to provide high-quality support to people with learning disabilities, dementia, and mental health needs
- Good verbal and written communication skills
- Ability to listen sensitively
- Strong interpersonal skills
- Ability to develop and maintain positive relationships with others
Desirable:
- Ability to plan, organise, and prioritise tasks
- Understanding of positive, person-centred support planning
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community-based services.
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