City of York Council
Support Worker Nights – Union Terrace
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Support Worker - Nights
We have an exciting job opportunity for the position of Support Worker - Nights working within the CYC Housing Options and Support Service. We are looking to recruit a committed and enthusiastic person to provide high quality support to all customers living in Union Terrace.
Union Terrace is a resettlement hostel for single homeless people/rough sleepers, providing accommodation and support to assist people to move on into independent accommodation. Union Terrace is a central part of the city’s strategy to reduce and eradicate rough sleeping.
Role Overview
The successful applicants will provide a well maintained and responsive accommodation project to customers who are homeless and need supported housing and will oversee the nightly operation within these accommodations.
Key Responsibilities
- Provide appropriate emotional and physical support to people accessing the service and living in the hostel, who are vulnerable and under a lot of stress.
- Work on your own initiative and in partnership with other services (such as social care, mental health, drug and alcohol services etc) to support people.
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Qualifications
- Experience of working with homeless people or supported accommodation is desirable.
- Applicants must understand the issues surrounding the client groups.
- Must be sympathetic, firm, and able to cope in stressful situations.
Working Conditions
- Part of an ongoing night staff rota to provide cover at the accommodation project on a 24 hour, 365 days per year basis.
- Expected to work some weekends, bank holidays, and unsocial hours.
- Take responsibility for ensuring the accommodation is kept in good repair in all matters of health and safety.
Team Contribution
- Offer a safe and supportive environment during the evenings and overnight working as part of a multi-disciplined team.
- Contribute to the running of the accommodation supporting the supervisor and manager in service delivery, including supporting people, repairs, rents, laundry, cleaning, catering, health and safety.
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Additional Information
- This post is not suitable as a job share opportunity.
- The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
Benefits
- Generous annual leave allowance.
- Access to the Local Government Pension Scheme.
- Comprehensive Health & Wellbeing initiatives.
- A reward package which recognises your contribution.
- Flexible working practices, community engagement, and volunteer activities.
- Continuous Learning & Development.
- A growing range of discounts, rewards, and savings.
Contact Information
For further information or an informal discussion please contact Scott Canham (Resettlement Supervisor - Union Terrace) at Scott.Canham@york.gov.uk or on 07736158332
Application Deadline
- Closing date: Sunday 6th September 2026 at 12 midnight
- Interview date: TBC
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