Outward Housing
Support Worker - Supported Living Services Tower Hamlets/Hackney, London
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Job Title: 2 x Support Worker
Contract: 1 x full time permanent and 1 x part time
Hours: 38 hours per week & 19 hours respectively
Salary: £29,334 per annum pro rata for part time
Location: Tower Hamlets/Hackney, London.
About Outward
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.
About The Role
We are looking for proactive, compassionate and reliable Support Workers to join our dedicated teams in Tower Hamlets & Hackney, London. In this role, you will provide direct, person-centred support to adults with learning disabilities, autism, mental health needs and/or complex support requirements, helping them to live as independently and safely as possible.
As a Support Worker, you will support people with daily living skills, personal goals, community access, health appointments, household tasks and medication support in line with individual support plans. You will also contribute to key working, risk assessments, accurate record keeping and safeguarding practice, while building positive relationships with the people we support, families, colleagues and professionals. You will play an important part in ensuring our services are safe, inclusive, person-centred and aligned with Outward's values of engage, enable and empower.
Your Responsibilities
As a Support Worker, you will:
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- Provide direct, person-centred support to adults with learning disabilities, autism, mental health needs and/or complex support requirements
- Support people to develop daily living skills, maintain their independence, access the community, and work towards personal goals and aspirations
- Assist medication support, health appointments, household tasks and other day-to-day needs, in line with individual support plans
- Act as a key worker where required, contributing to person-centred support plans, risk assessments, reviews and outcome-focused records
- Promote choice, dignity, privacy, safeguarding, inclusion and positive risk-taking in all aspects of support
- Build positive relationships with the people we support, families, colleagues, health professionals and other stakeholders
- Accurately record and report information, including daily notes, incidents, safeguarding concerns, health updates and changes in support needs
- Follow policies and procedures relating to safeguarding, medication, health and safety, infection control, EDI and confidentiality and data protection
- Support the safe running of the service by completing health and safety checks and reporting maintenance issues when necessary
- Work flexibly across services, including evenings, weekends, bank holidays and sleep-in shifts, to support consistent service delivery
Requirements
Essential Criteria
- Good understanding of safeguarding and risk management in a care/support setting
- Knowledge of health and safety issues within supported housing or care environments
- Understanding of confidentiality, GDPR, and data protection principles
- Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
- Right to Work in the UK. Please note: Outward will not provide visa sponsorship
Desirable Criteria
- NVQ Level 2 or 3 in Health and Social Care (or equivalent)
- Additional training in PBS, safeguarding, or housing-related legislation
How To Apply
The above is not an exhaustive list of requirements for the role.
If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.
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There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured - Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Diversity and Safeguarding at Outward
We are committed to equal opportunities and welcome applications from all sections of the community.
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.
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