Your impact in the role:

• Resident Advocacy: Ensure residents’ voices are heard and their needs are effectively represented during meetings with professionals and agencies.
• Promote Independence: Help residents develop life skills for independent living, from managing daily tasks to engaging in community activities.
• Housing & Scheme Support: Monitor repairs, conduct regular health and safety inspections, liaise with contractors and fire risk assessors, and assist with estate checks to maintain a safe and well-maintained environment.
• Record Keeping: Maintain accurate support plans, risk assessments, and daily notes. Ensure all documentation is accessible using basic IT tools.
• Problem-Solving and Crisis Management: Be alert and capable of addressing problems independently, make effective crisis management interventions and escalate issues when required.
• Recovery-based interventions and Support: Be able to support with recovery as well as relapse and advocate for necessary treatment.
• Team Collaboration: Work closely with colleagues, external professionals, and stakeholders to deliver high-quality, personalised support.

What you'll bring:

• NVQ 2/3 Diploma in Health and Social Care or willing to work towards it (Essential)
• Knowledge of mental health diagnosis, presentation and support. Recovery model & promoting independence
• Excellent communication (verbal and written) and interpersonal skills for maintaining accurate documentation and effective engagement with residents, their families, and professionals.
• Knowledge of health and safety requirements, including lone working procedures and safeguarding to maintain a safe environment.
• Person-Centred approach with a genuine interest in supporting people with learning disabilities, mental health and/or autism including supporting residents with social inclusion and community engagement
• Proficient IT skills to update records on organisational databases and manage day-to-day administrative tasks efficiently including record keeping.
• Ability to collaborate and work well in a diverse team environment, valuing the input of others. Working in partnership with MDT
• Confidence in working independently
• Knowledge of Tenancy sustainment and housing support
• Safeguarding and risk-management, crisis and incident management
• Medication support and Health & wellbeing promotion
• Night support (sleep-in & wake in night where applicable)

Expected Values and Behaviours

• Respect and dignity.
• Compassion and empathy.
• Recovery-focused practice.
• Trauma-informed approaches.
• Equality, diversity, and inclusion.
• Professionalism and confidentiality.
• Person-centred support.

DBS

For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.