Together for Mental Wellbeing
Support Worker Waveney Services
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Support Worker Waveney Services
Application Deadline: 2 August 2026
Department: Operations
Employment Type: Full Time
Location: Southwark Community Sanctuary
Reporting To: Lisa-Marie Brant
Compensation: £ 13.06 per hour (basic salary) plus up to £3630 per annum (geographical allowance)
Description
£ 13.06 per hour (basic salary) plus up to £3630 per annum (geographical allowance)
We are looking for a relief member of staff to work alongside our amazing team of Wellbeing Workers. The role involves supporting people experiencing mental distress, providing a welcoming, safe, and compassionate environment. Southwark Community Sanctuary offers a supportive environment for people in the evenings (we are open from 2-10pm) and weekends as an alternative for A&E. Workers will support people to devise safety plans, work on coping techniques, identify personal goals, and connect people to resources in their local area. We offer up to 6 sessions. Ideally, we would want people who can commit to at least a day a week.
Key Responsibilities
- Establish and maintain relationships of trust with service users, in order to build engagement.
- Support people experiencing mental distress in an empathic, professional manner.
- Help service users to set, prioritise, and achieve personal goals, to increase hope, motivation, and ambition.
- Work alongside individuals to develop and review robust assessments, safety management plans, and personalised recovery support plans.
- Contributing to the protection of individuals from the risk of abuse and self-harm.
- Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service.
- To communicate effectively with individuals from a wide variety of backgrounds, including people from marginalised or minority groups.
- To share knowledge, skills, and experience within the team while observing confidentiality.
- Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities.
- To record and report on activity and outcomes, sharing examples of good practice.
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
- Participate in mandatory and job-related courses, learning activities, and a commitment to own continuous professional development.
- Maintain professional boundaries in all aspects of work with service users.
- Work evenings and weekends.
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Skills, Knowledge & Expertise
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- Minimum of GCSE or Level II qualification in English, or equivalent
- Experience of working alongside individuals experiencing mental distress and in partnership with them
- Able to establish and maintain a safe environment
- Willing and able to collaborate with colleagues and other organisations
- Basic competence in the use of email and word processing software and computerised systems for service user records and reports
- Demonstrate problem-solving skills relating to housing, welfare benefits, education, and relationships
- Able to produce clear records and reports in English
Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
Lived experience of mental distress
NVQ Level II in Health and Social Care, or equivalent
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