BT Group
Supportability Engineering Specialist
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Job Title: Supportability Engineering Specialist
Req ID: 59270
Job Function: Security
Posting Start Date: 21/08/2026
Posting End Date:
Division: UK Business
Job Location: GBR London - Euston TE
Advertised Salary: Competitive with Great Benefits
Recruiter: Lloyd Hughes
Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
About The Role
You are to have strong collaborative leadership skills to create, develop and maintain Managed Services; you need to be agile in approach in maintaining strong strategy, objectives, and goals in regard to the operational service lifecycle of technologies, locations, platforms and solutions using AIA/ASD S-Series Integrated Product Support (IPS) specifications, Def. Stan 00-600 and ITIL service operations model and skillsets in support of your senior manager.
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This job role can be based in London or Cheltenham. Onsite (5 days office based). Monday-Friday 9am-5pm. You will need to be eligible to obtain DV Security Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible.
What You’ll Be Doing
- Implementation of the SA Programme of work including the provision and maintenance of associated contractual documentation and programme plans. This programme of work including maintenance task analysis, support and test equipment requirements identification, software support, PHS&T analysis, disposal analysis, producing the maintenance plan,
- Ensuring timely completion of SA tasks, the provision and maintenance of SA reports,
- Supporting and representing the BT ILSM at formal and ad-hoc review meeting and
- Day-to-day liaison activities with sub-contractors and suppliers to ensure the flow-down of the contract ILS requirements and timely provision of ILS / SA products.
Essential Skills / Experience
- Working knowledge of at least one of the following standards: AIA/ASD S-Series Integrated Product Support (IPS) specifications and/or Def Stan 00-600, Def Stan 00-60, S-Series ILS specifications - MANDATORY
- Significant working knowledge of supportability analysis
- Experience of writing technical ILS documentation for secure programmes
- Comply with BT Security Policy, Assurance and Compliance
Desirable Skills / Experience
- Through-life cost and spares modelling
- Reliability analysis, maintainability analysis, testability studies, FMECAs
- spares parts provisioning
- Knowledge of ILS tools such as Logistic Information Repositories (LIRs), OPUS 10, PTC Windchill AR&M tools
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
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You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.
A FEW POINTS TO NOTE:
- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
- We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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