Notting Hill Genesis
Supported Housing Assistant
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What you'll do
As a Supported Housing Assistant, you'll play an important role in helping residents feel safe, supported and connected within their communities. Working closely with Supported Housing Officers, you'll provide practical day-to-day support to residents, helping them sustain their tenancies, access services and maintain their wellbeing.
You'll be a visible presence within the scheme, building positive relationships with residents, their families, support providers and partner agencies. Through welfare checks, tenancy support, safeguarding awareness and community engagement, you'll help create a welcoming environment where residents can live well and thrive.
This role will initially be based at our Sussex Place office in Hammersmith. In due course, the role will relocate to another London location. Regular travel to sites in Barnet and East London will also be required as part of the role.
How you'll do it
- Welcome new residents to the service, helping them settle into their home and understand the support available to them.
- Carry out regular wellbeing, welfare and health and safety checks to ensure residents are safe and supported.
- Identify support needs and signpost residents to appropriate internal and external services.
- Support residents to understand and fulfil their tenancy obligations while promoting tenancy sustainment.
- Work collaboratively with care providers, families, partner agencies and colleagues to deliver coordinated support.
- Respond appropriately to complaints, anti-social behaviour, safeguarding concerns and other resident issues.
- Report repairs, monitor contractor performance and help maintain safe, clean and welcoming communal areas.
- Support resident engagement activities, community events and initiatives that enhance the lives of residents.
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The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Experience delivering a customer-focused service to people with support needs in a social housing, social care or similar environment.
- Strong interpersonal skills, with a friendly, approachable and professional manner.
- Ability to handle sensitive information appropriately and maintain confidentiality.
- Ability to apply relevant legislation, policy and best practice.
- Numeracy and literacy skills equivalent to NVQ Level 2.
Desirable:
- Social care or similar qualification or accreditation relevant to the customer group
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
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For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1:
If you are interested, please send your application now!
Step 2:
Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS).
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
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