Many of the young people and families who come to YMCA have experienced challenges, adversity or instability. Some may need support with housing, mental wellbeing, education, employment or confidence.

Your role is to help people move forward. To understand individual needs. To build positive relationships. And to ensure every member has access to the support, opportunities and encouragement they need to achieve their goals.

This is about recognising potential, not problems. Creating opportunities, not barriers. And helping people build sustainable futures for themselves.

Leading Through Compassion and Purpose

A big part of this role is supporting others. You'll lead a committed team, helping them develop their skills, confidence and understanding of trauma-informed approaches. You'll provide guidance during challenging situations, support positive and restorative behaviour management and ensure staff wellbeing remains a priority.

We're looking for someone who can inspire confidence, motivate others and create a positive environment where both residents and colleagues can flourish. Because great support starts with great leadership.

The Person We're Looking For

You'll be passionate about supporting vulnerable young people and families and motivated by creating positive change in people's lives.

You'll need experience of:

• Managing within a youth, adult or community-based service
• Supporting people with complex needs
• Leading and developing staff and volunteers
• Working within housing, support or community environments
• Managing challenging situations professionally and positively
• Working with partner agencies and external stakeholders
• Delivering person-centred support that promotes independence

You'll also have:

• Knowledge of housing support services and processes
• A good understanding of safeguarding principles and procedures
• An understanding of the challenges facing young people
• Knowledge of equality, diversity and inclusion principles
• Good IT skills and administrative capability
• Strong organisational and problem-solving skills

More Importantly, We're Looking for Someone Who Is:

• Passionate about the work of YMCA
• Warm, approachable and compassionate
• An excellent communicator
• Able to build positive relationships quickly
• Resilient under pressure
• Calm when managing challenging situations
• Motivating and supportive of others
• Organised and adaptable
• Creative in their approach to problem-solving
• Committed to helping people achieve their potential

Part of Something Bigger

YMCA Fairthorne Group provides supportive accommodation to almost 200 young people and families across Southampton, Basingstoke and the Isle of Wight.

But housing is only part of the story. Through our housing services, nurseries, Daycamps, community programmes and wider charitable work, we support more than 40,000 people every year across Hampshire, Portsmouth, Southampton and the Isle of Wight.

Everything we do is driven by our purpose to help people: BELONG CONTRIBUTE THRIVE

As a Supported Housing Manager, your impact extends far beyond the accommodation you manage.

The young person who secures employment. The resident who gains confidence. The family who finds stability. The colleague you develop. The future you help someone build.

Those things matter.

Ready for Your Next Step?

If you're an experienced Housing Manager, Supported Housing Team Leader, Community Services Manager or Support Services Professional looking for a role where you can make a meaningful difference every day, we'd love to hear from you.

Apply today and discover how a career with YMCA Fairthorne Group can help you create lasting change for young people and families.

Safeguarding

YMCA Fairthorne Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful applicants will be required to complete appropriate safer recruitment and pre-employment checks, including an Enhanced Disclosure through the Disclosure and Barring Service (DBS).

Equality, Diversity and Inclusion

YMCA Fairthorne Group is committed to creating an inclusive organisation where everyone is treated fairly, with dignity and respect.

We welcome applications from people from all backgrounds, experiences and perspectives and are committed to creating a workforce that reflects the communities we serve.

Up to £39,000 per annum

Benefits That Make a Difference

• More time away from work - 25 days’ annual leave plus Bank Holidays, increasing with service up to 30 days, with the option to buy up to 10 additional days.
• Extra support during the school holidays - One free week of YMCA Fairthorne Group Day Camps for each of your children every year, plus 50% off a second week.
• Celebration Leave - An additional day to celebrate something that matters to you.
• Health and wellbeing - Access to our Health Cash Plan and Employee Assistance Programme.
• Family support - Enhanced family leave provisions.
• Everyday benefits - Blue Light Card eligibility, Cycle to Work scheme and discounts on activities, camping and experiences at YMCA Fairthorne Manor.
• Career development - Access to professional learning and development, with opportunities to build specialist knowledge in Youth Services, as well as progressing into wider leadership roles across YMCA Fairthorne Group.
• Life Insurance - Life assurance cover of 8 times salary for members of the pension scheme.