Cambridge City Council
Supported Lettings Officer
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Job Description
INTERNAL CANDIDATES ONLY****
We're looking for a Supported Lettings Officer to join the Town Hall Lettings team and help formerly homeless residents settle into and sustain privately rented accommodation secured through Cambridge City Council's Social Lettings Agency.
This is a rewarding role where you'll work closely with tenants from the very start of their housing journey, from attending viewings and signing up tenancies, through to providing ongoing support throughout their tenancy. You'll help people establish themselves in their new homes, access benefits and services, manage their finances, and explore employment opportunities where appropriate.
Working under the direction of the Town Hall Lettings Manager, you'll also support the administrative side of tenancy management, including preparing tenancy agreements and notices, ensuring all documentation is accurate and compliant with current legislation.
You'll develop positive working relationships with tenants, landlords, support agencies and colleagues across the Council. The ability to build trust, communicate effectively and work collaboratively with a range of people is key to success in this role.
About You
You'll have experience of working with people who may be vulnerable or have experienced homelessness, along with a good understanding of housing-related support. A vast knowledge of renters' rights, housing legislation and local support services would be beneficial.
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We're looking for someone who is:
- Organised and able to manage a varied workload.
- Attentive to detail, particularly when dealing with tenancy documentation and processes.
- Confident building relationships with tenants, landlords and partner organisations.
- Supportive, empathetic and able to motivate others.
- Comfortable having difficult conversations when required and ensuring legal and tenancy obligations are met.
- A team player who can work effectively across services.
This is a great opportunity to make a real difference to residents' lives, helping people maintain stable accommodation and achieve positive, long-term outcomes.
You'll join a supportive team that's committed to preventing homelessness and helping people thrive in their homes. Every day brings something different, and you'll have the opportunity to see the direct impact of your work on the lives of Cambridge residents.
The successful candidate will be required to travel around Cambridge and be subject to an Enhanced DBS.
Hours: This is a full-time role, for 37 hours per week.
Working Pattern: 5 Days
Contract: Fixed Term/ Secondment - 7 months – end of March 2027 initially, with a possible extension
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Salary: £32,597- £36,363 per annum (City Pay Band 4), pro rata for part-time.
Location: This is flexible – working in Cambridge on-site or at one of our offices or working from home. You will be able to balance your work location accordingly.
If you would like an informal chat, please contact Tom Burke on 01223 458630 or email tom.burke@cambridge.gov.uk
Application Process:
As this is internal only, please apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
For City Council employees who apply for the role on a secondment basis, please note that you should refer to the Secondment Policy. Please note that agreement will need to be obtained from your line manager before the secondment can be confirmed. INTERNAL CANDIDATES ONLY****
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