TPP Recruitment
Supporter Care Executive
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Supporter Care Executive (Temporary)
34 hours per week
£15.27 per hour (£27,000 FTE equivalent)
Hybrid working with a minimum of 2 days per week in our London office
Temporary assignment until November 2026
Help deliver an exceptional experience for supporters!
We're looking for a friendly, organised and customer-focused Supporter Care Executive to join our team on a temporary basis. This is a fantastic opportunity to play a key role in supporting a well-known health charity, ensuring every supporter receives excellent service and feels valued.
Working as part of a supportive team, you'll manage enquiries by phone and email, assist with donation processing and help supporters taking part in major fundraising campaigns. This is a varied, fast-paced role that offers valuable experience across fundraising operations and supporter engagement.
What you'll be doing:
- Managing a wide range of supporter enquiries by phone and email.
- Supporting enquiries relating to fundraising campaigns and awareness activities.
- Providing guidance on fundraising events, materials and donation processes.
- Updating supporter records accurately and maintaining high-quality data.
- Recording conversations and ensuring supporter information is kept up to date.
- Assisting with donation processing, including preparing incoming donations and administering acknowledgements.
- Working collaboratively with colleagues across supporter care and the wider organisation.
- Providing additional administrative support as required.
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What we're looking for:
- Experience in a supporter care, customer service, contact centre, fundraising support or similar role, with a track record of providing excellent service by phone and email.
- Comfortable handling a high volume of enquiries and speaking with a wide range of people throughout the day. During peak periods the team collectively manages approximately 120 calls per day.
- Experience resolving enquiries, updating records and ensuring information is accurately captured in a CRM or database system.
- Strong administrative skills, with excellent attention to detail when processing information and maintaining records.
- Able to balance supporter enquiries, data entry and administrative tasks while working in a fast-paced environment.
- A collaborative team player with strong written and verbal communication skills.
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Why join us?
This role offers a great opportunity to gain broad exposure to fundraising and supporter operations while making a meaningful contribution to an organisation that works to support people affected by serious health conditions. You'll join a welcoming team and play an important role during a busy and exciting period for the organisation. If this sounds like you – apply today!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
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