Dementia UK
Supporter Care Officer
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Salary: £28,860 - £30,000 per annum
Contract: Full Time, permanent
Location: hybrid - a minimum of two days in the Aldgate, London office per week
Closing date: Monday 21st September 2026 at 11.59pm
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva)
- life assurance cover at 3 x annual salary
- health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning
- commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer
About the Role
Our supporters make our work possible. As a Supporter Care Officer, you’ll be one of their first points of contact with Dementia UK, providing a warm, helpful and professional service by phone, email and post.
You’ll respond to a wide range of enquiries, thank supporters for their donations and help resolve queries and complaints. You’ll build your knowledge of Dementia UK so you can confidently answer questions or connect supporters with the right team, always making sure they feel listened to and valued.
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Alongside speaking with supporters, you’ll process donations and maintain accurate information on our fundraising database. There are established processes to follow, so you’ll need excellent attention to detail and be comfortable handling sensitive information securely.
You’ll be an excellent communicator with a confident and professional telephone manner, as well as the compassion and interpersonal skills to build rapport with people from a wide range of backgrounds. You’ll also be comfortable handling more challenging conversations, resolving problems where you can and knowing when something needs to be escalated.
This is a busy and varied role, so you’ll need to be organised, adaptable and comfortable switching between different tasks throughout the day. You’ll enjoy working as part of a close-knit team where colleagues support one another to meet shared service standards and give our supporters the best possible experience.
Experience of customer or supporter care would be an advantage, as would experience using a fundraising database, but most important is your willingness to learn, strong attention to detail and commitment to providing excellent service.
This is a hybrid role and you’ll be required to work from our office for a minimum of two fixed days each week. Some responsibilities can only be carried out in the office, so you’ll need to be able to meet this requirement.
Our Culture
In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
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Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Our supportive and nurturing workplace culture has recently earned us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.
Dementia UK is a Disability Confident employer. If you would like support to make an application, contact recruitment@dementiauk.org.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs.
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