Guardian Jobs
Supporter Engagement Coordinator, PROSPECTUS
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, until December 2026
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children's data.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and contribute to continuous improvement
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
Get help with your application
Your very own career expert that helps elevate your application to the next level.
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location