Entergy
Supv, Field Work Mgmt Ops (SC)
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Supv, Field Work Mgmt Ops (SC)
Job Summary/Purpose
This position is a critical driver in improving overall reliability in each jurisdiction. It has responsibility for the implementation of work management programs and for consistent application. The Supervisor of Work Management is responsible for the day-to-day execution of the short-cycle Work Management operating model. This position coaches employees, resolves execution barriers, and escalates risks that affect customer commitments, Meter-to-Cash performance, and field productivity.
Job Duties/Responsibilities
- Supervise short-cycle Work Management personnel, including Schedulers and operational support roles; provide day-to-day direction, coaching, training, performance feedback, and accountability for standard work execution.
- Execute short-cycle Work Management routines, including scheduling, dispatching, territory planning, commitment management, backlog review, break-in work governance, exception management, execution tracking, and work order closeout.
- Monitor short-cycle schedule attainment, dispatch effectiveness, commitment performance, backlog health, aging work, priority compliance, work order throughput, field status quality, and closeout accuracy; identify performance gaps and take corrective action within the team.
- Provide first-line oversight of short-cycle scheduling, white space management, resource utilization, field status updates, commitment protection, urgent work coordination, and escalation of priority conflicts.
- Support Meter-to-Cash outcomes by ensuring connects, disconnects, reconnects, credit/non-pay work, failed reads, billing exceptions, meter-related work orders, and closeout activities are prioritized, tracked, completed, and closed accurately.
- Coordinate with Entergy stakeholders to resolve short-cycle readiness gaps, schedule conflicts, and execution barriers.
- Drive adoption of Work Management technologies, mobile workforce tools, dashboards, reporting, data quality expectations, and standard short-cycle system usage; ensure employees understand and follow required system processes.
- Provide status reports and scorecards to support accountability of goals set within Power Delivery: contractor governance, overtime governance, schedule adherence, manhour productivity, workorder throughput, and commitments met, etc.
- Serve as escalation point for issues on the team with scheduling and dispatching.
- Serve as a member of the Incident Response Team during storm events.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Business, Engineering, Management, or related field preferred; equivalent utility operations, field operations, scheduling, dispatching, customer operations, construction, or Work Management experience may be considered.
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Minimum experience required of the position
- Minimum 8 years of progressively responsible utility operations, Work Management, field operations, scheduling, dispatching, meter services, customer operations, or related operational experience.
Minimum knowledge, skills, and abilities required of the position
- Strong understanding of short-cycle Work Management principles, including scheduling, dispatching, territory planning, backlog management, commitment performance, work order lifecycle, execution tracking, and closeout discipline.
- Ability to supervise, coach, train, hold accountable, and develop employees in a standardized operating environment.
- Ability to use dashboards, reports, field input, and operating reviews to identify issues, explain root causes, and implement practical corrective actions.
- Strong working knowledge of short-cycle utility work, including customer-driven work, revenue work, meter/service work, credit/non-pay work, failed reads, billing exceptions, reconnects, disconnects, emergency work, and other same-day or near-term field work.
- Working knowledge of Meter-to-Cash processes and dependencies, including AMI/HES/MDMS impacts, meter data quality, exception management, disconnect/reconnect processes, credit/non-pay work, billing timing, and customer commitment impacts.
- Ability to influence field leaders, employees, and functional partners to resolve short-cycle readiness gaps, protect committed work, follow governance, and improve execution outcomes.
- Knowledge of standard short-cycle work governance, including schedule lock, break-in approval, territory planning, backlog review, dispatch protocols, escalation routines, field status expectations, and performance review cadence.
- Strong communication skills with the ability to explain operational issues, execution risks, performance gaps, and financial/customer impacts clearly to employees, partners, and management.
- Proficiency with Work Management, scheduling, mobile workforce, reporting, and Microsoft Office tools; ability to learn and enforce standard use of enterprise systems.
Working Conditions
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Arkansas-Little Rock, Arkansas : Little Rock || Mississippi : Jackson || Texas : Woodlands
Job Function: Field & Skilled Trade
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 3
Req ID: 125148
Travel Percentage: Up to 25%
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An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested, and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
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