The Shrewsbury and Telford Hospital NHS Trust
Surgical Support Coordinator - Dermatology
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Job Overview
Join Our Dermatology Team – Make a Difference Every Day
Would you like a career in the NHS? This job will provide an entry-level position for the right person into both operational delivery and the NHS.
We are looking for an enthusiastic Dermatology Support Co-ordinator to join our growing team. You’ll need to be organised, proactive, and passionate about delivering excellent patient care through outstanding administrative support.
This is an exciting opportunity to play a key role in supporting patients through their healthcare journey within a busy and evolving Dermatology Service.
As a central member of the team, you will coordinate appointments, support patient pathways, manage clinical information, and work closely with clinicians, nurses, and operational colleagues to ensure patients receive timely care.
We Are Looking For Someone Who
- Thrives in a fast-paced environment
- Has excellent organisational and communication skills
- Enjoys working as part of a supportive team
- Can prioritise competing demands effectively
- Is committed to delivering an outstanding patient experience
In return, we offer a welcoming team environment, opportunities for development, and the chance to contribute directly to improving patient care and service performance.
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If you are motivated, adaptable, and looking for a rewarding role where every day is different, we would love to hear from you.
Main Duties of the Job
What You'll Be Doing
As a Dermatology Support Co-ordinator, you will play a key role in supporting patient pathways and ensuring patients receive timely, high-quality care throughout their dermatology journey.
Working closely with clinicians, nurses, operational teams, and patients, you will provide administrative and pathway support within a busy service. Responsibilities include managing waiting lists and patient records, coordinating appointments and follow-up care, monitoring patient activity against Trust standards, supporting urgent and cancer pathways, and acting as a key point of contact for patients and colleagues.
You will use your organisational skills and attention to detail to resolve queries, maintain accurate information, and support the efficient delivery of safe and effective patient care.
This role is ideal for someone who is organised, patient-focused, and enjoys working in a fast-paced environment where their contribution makes a real difference to patient outcomes.
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"Every appointment booked, every pathway managed, and every patient supported contributes directly to delivering safe, timely, and effective care."
Working for Your Organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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