SRVO Property
Survey Administrator
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SURVEY ADMINISTRATOR
SRVO Valuations & Surveys
Competitive
Hybrid - Richmond
Role Overview
You will be the coordination hub for our surveying operation, aligning Surveyor diaries with lender and client needs to ensure inspections are scheduled accurately, efficiently, and professionally. By managing inbound and outbound communications, you will provide clear timelines, set expectations, and keep all parties informed from instruction to report delivery.
Your role directly underpins our service delivery, revenue flow, and client satisfaction. You will use systems and process discipline to reduce friction, resolve scheduling challenges quickly, and maintain a reliable flow of inspections that enables our Surveyors to focus on technical work and our clients to receive timely, high-quality service.
ROLE EXPECTATIONS
Most days you will orchestrate complex diaries, triage, and respond to emails and calls from lenders, clients, and Surveyors, and translate instructions into confirmed appointments. You will update systems in real time, follow agreed workflows and SLAs, and proactively remove obstacles so inspections and reports progress without delay.
What Success Looks Like
- Surveyor diaries are consistently optimised, with minimal gaps, efficient routing, and on-time appointments.
- Clients and lenders receive prompt, accurate updates, with queries resolved at first contact wherever possible.
- Instructions are converted to confirmed inspection slots quickly, supporting predictable revenue and turnaround times.
- Data in core systems is complete, accurate, and audit-ready, with clear notes and status at every stage.
- Scheduling risks are identified early and mitigated through options, contingency planning, and decisive communication.
- Service levels and turnaround KPIs are met or exceeded month after month.
How You'll Spend Most Of Your Time
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- Coordinating Surveyor diaries and scheduling inspections based on geography, availability, and priority.
- Handling inbound calls and emails from lenders, clients, and Surveyors, providing clear, timely information.
- Converting new instructions into scheduled appointments and issuing confirmations and pre-visit requirements.
- Updating CRM and job management systems with live status, notes, documents, and target dates.
- Reorganising appointments when circumstances change and communicating revised plans professionally.
- Monitoring workflows and SLAs to ensure reports progress from instruction to delivery on schedule.
Who This Role Is For
- You thrive in a fast-paced, process-driven environment and enjoy solving scheduling puzzles with calm efficiency.
- You communicate clearly and diplomatically, tailoring your style for clients, lenders, and technical colleagues.
- You are detail-focused, disciplined with data entry, and comfortable working to defined SLAs and KPIs.
- You are resilient under pressure, prioritise effectively, and make sound decisions with incomplete information.
- You take ownership of outcomes, follow through relentlessly, and look for smarter ways to deliver great service.
Experience That Helps
- Scheduling, coordination, or operations administration within property, surveying, valuations, or field-based services.
- Working with CRM or job management platforms, diary tools, and shared inboxes in a multi-stakeholder setting.
- High-volume customer or lender communications, balancing empathy with clear, outcome-driven messaging.
- Managing SLAs, turnaround targets, and capacity constraints while maintaining excellent data hygiene.
- Understanding of UK residential property terminology, instruction-to-report workflows, and GDPR best practice.
What We Offer
- Competitive salary
- Salary sacrifice scheme and the option to buy or sell a week's annual leave
- 25 days holiday plus bank holidays
- Discretionary bonus
- Private healthcare after probation, life assurance
- Spectrum Life wellbeing platform
- Free eye tests
- Fully funded training and professional development
- Employee referral scheme, up to £1,500
- My Gym discount
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About Srvo Valuations & Surveys
SRVO Valuations & Surveys is an RICS-registered Chartered Surveying practice providing independent valuations and surveys across the UK. We are recognised specialists in the residential sector, with particular expertise in leasehold and buy-to-let property. Our team delivers secured lending valuations, RICS Home Surveys, Red Book valuations, and lease extension advice, providing clients with the confidence to make informed property decisions.
As part of the Odevo Group, one of Europe's leading property services organisations, we combine the expertise of a specialist surveying practice with the support, resources, and opportunities of a growing international business. With an established presence in London and the Home Counties and ambitious plans for national expansion, this is an exciting time to join our growing team. We are committed to delivering work to the highest professional standards while providing our people with the autonomy, support, and development opportunities needed to build successful long-term careers.
How We Hire
- Initial conversation with our talent team
- Interview focused on your scheduling judgement, stakeholder communication, systems proficiency, and how you maintain accuracy and service levels under time pressure
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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