UK-Remote

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities, and estate agents in addition to private customers.

We are looking for a proactive and technically skilled Surveying Quality Manager (SQM) to join our Quality team

This is a fantastic opportunity to play a key role in driving technical excellence and supporting continuous improvement across our surveying operations.

We're seeking someone with strong technical surveying knowledge, a keen eye for detail, and excellent communication skills. You should be confident in advising others and passionate about maintaining high standards.

Do you enjoy analysing data, identifying trends, and turning insights into action? An interest in MI reporting, quality metrics, and using data to support decision-making will be highly beneficial in this role.

Main Accountabilities

• Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams.
• Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
• Work with the Project Team as a subject matter expert on internal products.
• Attending regular internal meetings.
• Monitor and react to industry news and policy changes.
• Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
• Create and issue regular guidance to internal stakeholders.
• Answer internal technical and policy queries within SLA agreement.
• Support Learning and Development in creating learning material for internal compliance.
• Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support.
• Contribute to audit and quality compliance.
• Input on contracts, with relation to SME lead on B2C Products.
• Support with internal risk reports and dashboards used across the business.
• Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
• Contribute to quarter end, month end and key milestone reporting.
• Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.