Twinings
Sustainability Communication and Learning Manager
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Application Deadline: 20 July 2022 Department: Social Impact & Sustainability Location: Andover
Description
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.
We’re looking for people who don’t just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
The Sustainability Communications and Learning Manager is responsible for communicating and reporting in an authentic, relevant, and inspiring way Twining Ovaltine (TwO) Social Impact and Sustainability work, including Sourced with Care, to internal and external audiences, while also ensuring robust impact measurement and sharing of best practices in the team.
At TwO, we aim to provide our consumers with very special, healthy and delicious drinks, and we also want to be confident that all products are ethically sourced and sustainably made. The role is part of the Global Social Impact and Sustainability Team (SI&S team) which works to implement this vision across the supply chains through the Factory Monitoring and Improvement Programme and the award-winning Sourced with Care (www.sourcedwithcare.com), which aims to improve the quality of life in the communities from which we source tea and herbs. We also recently embarked on an ambitious sustainability journey to make all our tea and infusion carbon neutral.
This is a UK based role.
Key Responsibilities
This is a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Communication and Engagement
- Tell the SI&S story internally and externally through presentations, newsletters, video, etc.
- Ensure marketing teams are informed and equipped with relevant information and resources, so they can leverage the SI&S work and Sourced with Care programme in markets.
- Maintain and update the Sourced with Care website.
- Work closely with the Head of SI&S on crisis management and reputation risk relevant to SI&S.
- Work with the SI&S team to gather meaningful and inspiring case studies.
- Liaise with relevant NGOs and external bodies comms teams.
- Be responsible for calendar of sustainability events and awards and manage submissions.
Reporting and Impact Measurement
- Support ABF reporting requirements, including contributions to the annual ESG reporting and ad-hoc requests.
- Coordinate TwO external reporting on SI&S, including progress update on Sourced with Care, working with the Head of SI&S and external agencies to deliver engaging, accurate and high-quality report.
- Manage requests that come through such as benchmark assessments, customers questionnaires and consumer queries.
- Ensure KPIs related to the Sourced with Care programme and wider SI&S are tracked in a timely, effective, and accurate manner, liaising with the SI&S Team, partner organisations and across functions.
- Work with the global SI&S team to agree a set of external KPIs to be used to measure impact of our Sourced with Care programme, including financial resilience and women’s empowerment.
- Enthuse a team culture around data, and its use; championing good standards of data management.
Learnings
- Ensure the sharing of learnings and best practices in the team so processes and interventions remain effective and impactful.
- Liaise with the IT team to identify and articulate the data-related technology needs of the team and contribute to the identification of solutions.
- Keep up to date on current industry SI&S initiatives and best practices, legal requirements, and stakeholders’ agenda.
- Participate and represent Twinings, as required, in relevant industry events and conferences.
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Skills, Knowledge and Expertise
Essential
- Previous experience in a corporate communications OR CSR / Sustainability role.
- A passion for sustainability and communicating around topics such as human rights, supply chains, local communities, ethical sourcing, climate change and the environment.
- Understanding of corporate social responsibility, ethical sourcing, and sustainability.
- Excellent communication skills – verbal and written.
- Ability to build relationships and work cross-functionally with other teams.
- Entrepreneurial, creative, and solution-orientated mind-set.
- A hands-on approach, be flexible, able to work at pace with a strong work ethic.
- Ability to travel internationally.
Desirable
- A proven track record to create and deliver on message communication materials.
- Experience sourcing, researching, and writing creative, engaging stories.
- Excellent analytical and research skills, including the ability to process large amounts of information and extract critical analysis from it.
- Experience of measuring social impact using both qualitative and quantitative data and building the data systems to support the measurement and communication of this impact.
- Experience promoting organisational learning.
- Additional language a plus.
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Bupa Private Medical Insurance
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