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Role purpose/ summary:
The SVP Account Management is a senior leadership role responsible for overseeing and driving the strategic direction and growth of major client accounts in Iyuno Europe. The role involves leading a team of account directors and managers and ensuring the highest level of client satisfaction, profitability, and service delivery. You are accountable for the quality and longevity of key client relationships, driving account growth in line with Iyuno’s long-term business goals.
You will be expected to collaborate with the global operational teams on joint strategic deliverables, build strong relationships and collectively identify strategic needs.
Key supporting values & behaviours for the role:
- Inclusive communication
- Agile delivery
- Strategic thinking & planning
- Collaborates across boundaries
- Understanding client needs
- Commercial excellence
- Passion for media localisation
KPIs / deliverables:
- Strategic Client Leadership: Act as the strategic advisor and primary point of contact for high-profile clients, overseeing the development and execution of account strategies that align with client goals.
- Team Leadership: Lead, mentor, and manage a team of account directors and managers, ensuring high performance, professional development, and alignment with Iyuno’s objectives.
- Client Satisfaction and Retention: Monitor client satisfaction across multiple accounts, addressing issues at the highest level to ensure client retention and loyalty. Act as the final escalation point on project issues. Negotiate internally on behalf of the client to ensure successful project delivery.
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Desirable qualifications/experience:
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- Account Growth: Drive organic growth by identifying and capitalizing on new business opportunities within existing accounts. Develop and pitch new service offerings that provide value to the client.
- Revenue Accountability: Oversee revenue generation and profitability of assigned accounts, working closely with the finance and sales enablement teams to ensure accounts remain profitable and meet financial targets.
- Client Presentations & Proposals: Lead client presentations and negotiations, including overseeing the development of high-quality proposals, scopes of work, and contracts.
- Cross-functional Collaboration: Work closely with internal teams (e.g., Business development, Sales enablement, Pricing, Forecasting, Marketing, Contract Management, Service delivery, Operations) to ensure seamless delivery of services and campaigns that exceed client expectations.
- Market Insight: Keep up-to-date with industry trends, market changes, and competitor activities to maintain a competitive edge and advise clients on innovative approaches.
- Executive Reporting: Provide senior leadership with regular updates on account performance, client relationships, risks, and growth opportunities.
- New Business Development: Collaborate with business development teams to pursue and secure new client accounts, leveraging relationships and industry expertise to drive the company’s growth.
- Bachelor’s degree in Business, Marketing or related field (MBA or equivalent preferred).
- Proven experience in account management or client service, with at least 8-10 years in leadership roles, ideally within the fast-paced media industry.
- Strong track record of managing large, high-value accounts and delivering measurable business results.
- Exceptional interpersonal and communication skills, with the ability to influence and manage relationships at the C-suite level.
- Strategic thinker with a proven ability to develop and execute account growth strategies.
- Strong leadership skills with experience managing and mentoring high-performing teams.
- Ability to thrive in a dynamic, fast-paced environment, balancing strategic leadership with hands-on account management.
- Proficiency with CRM systems, project management tools, and data analysis for performance tracking.
- Proven ability to close high-value deals and manage large-scale projects.
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