Mitie Cleaning & Hygiene Services
Switchboard and Helpdesk Operative
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Better places, thriving communities.
Night shift temporary contract 27 hours per week (maternity cover).
Are you passionate about providing exceptional service?
Do you have Customer Service experience and thrive in fast-paced environments?
We're looking for a professional Switchboard and Helpdesk Operator to join our night team on temporary contract 27 hours per week (maternity cover until June 2027).
As a Switchboard and Helpdesk Operator, you'll be responsible for managing phone calls and email enquiries, supporting employees, and accurately logging information onto databases—all while delivering high levels of service and professionalism. You will be the first point of contact for our team, efficiently handling requests and ensuring the smooth flow of information throughout the day.
Job Title
Switchboard and Helpdesk Operative
Salary Per Annum
£17,845
Position Type
Fixed Term Contract
Employment Type
Part Time
Total Weekly Contractual Hours
27 hours
Location
Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England DY1 2HQ
Key Responsibilities
- Answering incoming calls and emails promptly, addressing customer needs with professionalism and courtesy.
- Operating the switchboard effectively to ensure calls are directed to the appropriate teams or individuals.
- Accurately inputting and outputting data into systems and monitoring performance against Service Level Agreements (SLAs).
- Delivering a professional service while adhering to Mitie's policies, processes, and procedures.
- Staying organised, prioritising workloads, and meeting challenging deadlines under pressure.
- Maintaining confidentiality and considering the needs of all stakeholders on-site.
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Skills And Experience Required
- Demonstrated experience in Customer Service, with excellent verbal and written communication skills.
- Ability to manage phone calls and emails efficiently, with attention to detail.
- Expertise in Microsoft Office and a strong standard of literacy and numeracy.
- Exceptional planning, organisation, and time management skills.
- A professional and positive attitude, with the ability to work effectively under pressure.
If you're ready to bring your customer service expertise and organisational skills to our team, we'd love to hear from you!
Apply now to join Team Mitie and be the difference.
Our Benefits
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Career Progression
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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