Mitie Cleaning & Hygiene Services
Switchboard and Helpdesk Operative
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Better places, thriving communities.
We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis. This role is ideal for someone looking to cover night shifts while enjoying the freedom of a zero-hours arrangement. You should be capable of delivering high levels of service, always remain professional, and ensure Mitie's policies, processes, and procedures are followed.
Key Responsibilities
- Handling incoming calls via the switchboard during night-time hours.
- Providing excellent customer service and resolving queries efficiently.
- Logging and escalating helpdesk issues where necessary.
- Ensuring accurate communication and liaising with relevant departments.
- Maintaining a calm and professional approach when dealing with callers.
What We Offer
- Flexible zero-hours contract, allowing for the ability to tailor shifts to suit your availability.
- Full training provided, ensuring you are fully equipped to excel in the role.
- A supportive and welcoming team environment.
Skills & Experience Required
- Strong communication skills and a professional telephone manner.
- Ability to work independently during night shifts.
- Previous experience in a similar role is desirable but not essential, as training will be provided.
- Good organisational and problem-solving skills.
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Shift Pattern
The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet our business needs.
If you are a dependable and motivated individual with a keen eye for detail and a passion for providing excellent customer service, we'd love to hear from you!
Our Market-Leading Flexible Benefits Scheme
- Virtual GP: Get expert advice by video or phone without leaving your home.
- Financial Wellbeing Assistance: Access 50% of your earned pay before payday for a small fee through our Salary Finance scheme.
- Competitive Loans: Salary Finance offers competitive loans.
- Customizable Benefits: Access our flexible benefits platform, Choices, to customize benefits like dental insurance, dining cards, coffee clubs, and more.
- High Street Discounts: Access discounts from thousands of retailers, gyms, and more through our MiDeals platform.
- Cycle-to-Work Scheme: Available for your convenience.
- Life Cover: Greater of your equivalent annual salary or a minimum of £10,000.
- Save-as-You-Earn Scheme: Offered to employees.
- Mitie Matching Share Plan: Opportunity to be awarded free shares in Mitie.
- Mitie Stars Recognition: Cash prizes up for grabs each month and a chance to win a top prize of £10,000!
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Career Progression
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment Process
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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