Imperial London Hotels
Switchboard Coordinator
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Role: Switchboard Coordinator at The Imperial - New Opening Hotel
Location: Bloomsbury, London
Hours: 40 hours (5 of 7 days weekly rota)
About Us
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About The Role
We’re searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You’ll be the voice of the hotel—connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You’ll Be Doing
- Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
- Ensure detailed record-keeping, smooth handovers and consistent communication standards.
- Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
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Who You Are
- Excellent telephone manner with proven customer service experience.
- Strong written and spoken English, confident with MS Office and multitasking.
- Calm, organised and able to prioritise under pressure.
- Bonus: experience with switchboard systems or hospitality environments.
What’s In It For You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
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Ready to be the Voice of the Hotel?
If you excel at communication and love being at the heart of operations, we’d love to hear from you!
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