Greater Manchester Mental Health NHS Foundation Trust
Switchboard Operator
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About the Role
The GMMH Switchboard division of the directorate provides services 24 hours a day, 365 days a year, for the Trust's 9 hospitals, including 160 locations. Teams who are embracing a new and exciting future by leveraging technological breakthroughs and reimagining processes to provide an exceptional customer experience.
The task will be varied, engaging, and difficult, necessitating creativity, good communication skills, and attentiveness.
Responsibilities
- The postholder will be part of a dynamic and multifunctional team that is responsible for providing great customer service to all stakeholders of the Trust.
- Operator Leads will be responsible for working on the new system, i.e., call console attendants, which is an integrated application within MS Teams, as well as a call handling console, monitoring emergency response systems, and other activities to support communications throughout the Trust.
- Maintain effective working relationships with various customers, both internal and external to the Trust.
- Team members are also expected to respond by the Trust's EPRR, as well as to implement the business contingency plan and coordinate with all sites.
- Operators are also known for lone working due to shift patterns being out of normal working hours and weekends. This includes ensuring adequate levels of cover for annual leave and sickness, having a degree of flexibility, and being willing to cover shifts including evenings, nights, and weekends to maintain service continuity.
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Key Requirements
- The postholder will be part of a dynamic and multifunctional team that is responsible for providing great customer service to all stakeholders of the Trust.
- Operator Leads will be responsible for working on the new system i.e., call console attendants, which is an integrated application within MS Teams, as well as a call handling console, monitoring emergency response systems, and other activities to support communications throughout the Trust.
- Maintain effective working relationships with a variety of customers, both internal and external to the Trust.
- Team members are also expected to respond in accordance with the Trust's EPO2 Incident Response Plan, as well as to implement the business contingency plan and coordinate with all sites.
- Switchboard Operators are also known for lone working due to shift patterns being out of normal working hours and weekends. This includes ensuring adequate levels of cover for annual leave and sickness, as well as having a degree of flexibility and being willing to cover shifts including evenings, nights, and weekends to maintain service continuity (appropriate enhancements will be applied in accordance with NHS Agenda for Change guidelines).
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About Greater Manchester Mental Health (GMMH) Foundation Trust
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Contact Information
For further details / informal visits contact:
- Name: Salok Setia
- Job title: Facilities Supervisor
- Email address: salok.setia@gmmh.nhs.uk
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